I think, as a customer, I've been through all the possible phases with Elemental's release: excitement, anticipation, then mild disappointment, partial denial, criticism, then total rejection, anger, bitterness, and everything else. Not second-guessing any of that, of course, since Elemental *was* a massive disappointment for me, and after some particularly ill-phrased comments posted by the developers on these forums, I thought it would be best to just forget all about this game and be gone for good.
But of course, time passes, things happen and perspectives change. In particular, the Dragon Age 2 debacle really opened my eyes on the reality of the gaming industry. Oh, it's not like we didn't know how it worked... in theory. But seeing scams of such proportions happening blatantly right before our eyes, well... it's another thing.
So I came back to these forums to check things out. Saw that while Bioware isn't making any amends whatsoever and is actually keeping the full_denial_facade, Brad and the team here are apparently trying to deliver on the promises to redeem the game. Also watched the brief interview with Derek and saw a regular, pleasant guy passionate about games (instead of your average Laidlaw_® character).
So here I am, and at the risk of "falling for it again"... I'll say that I'm sensing honesty and integrity around here, and this, I like. And it can work. I believe that a great game can be created, this time. But please, hear my words about a crucial point. Give us a meaningful, interconnected tech tree. Yes, I know, there were a lot of bland, uninspired mechanics in Elemental. Magic, combat, the world itself... I'm happy to see those are being addressed. But one thing is to be "bland", another is to be plain wrong. Don't give us a tech tree with something like Archery -> Improved Archery -> Improved Archery II -> Superior Improved Archery... and so on. Gives us a tree with requirements, interconnections, blocked paths, meaning, and LIFE. And please don't design Raze Cities and Discover Monsters & Lairs technologies again! I'd rather get a game with no tech tree at all. 
Best wishes for your work, I'll be patiently waiting.