Its been about 2 months.
Part of the Email I got from <email@example.com>
We use our forums for support so as to help the most people for the longest period of time. If we work tickets for support issues, it helps just one person and just that one time. The forums are staffed with support personnel, developers, and seasoned users of our products. You will be well served there.
Are these forums really staffed with anybody?
How do I get served here?
Far as I am aware you dont even help "just one person" here...