Check out the knowledgebase article here: https://esupport.stardock.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=563 What you are seeing is an authorization, which will fall off.
Hi Ron, Drop and email to [email protected] and we can set something up for you. :)
In reviewing the tickets we have on file for you, you do not provide enough information for us to use to help you. If you would email us with specific information about your issues, we would be glad to help you.
WinCustomize Forums
You're good to go. You can grab your serial number in Impulse by right-clicking on Mass Effect 2 under the My Games tab. Have fun and don't forget to eat and sleep!
WinCustomize Forums
We're looking into this for you right now!
Please note that if you wish to use PayPal to gift a game, simply pass by the first PayPal button to get to the regular checkout sequence. Once you get to the payment portion, you will be able to choose PayPal.
Stardock Forums
We're back, but we have an insane amount of catching up to do. If you have a ticket in eSupport, we will get to it as soon as we possibly can. Please be patient with us!
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Stardock Support officially signing off! Everyone's walking out the doors as I type this. Then they will be locked.
Stardock Customer Support will be closed Friday, December 18th, 2009 through Sunday, January 3rd, 2010 for the holiday. <span style="font-family: "Verdana","sans-serif"; font-size:
We're baaaaaaaaaaaaaaaaack...
VACATION NOTICE: Stardock Customer Support will be closed Thursday, November 26th, 2009 through Sunday, November 29th, 2009 for the Thanksgiving holiday. We will reply to tickets on a first-come, first-served basis when we return to normal business hours on Monday, November 30th, 2009 at 9am EST. Even though the office is already eerily quiet, we do not officially go on vacation until Thursday. We wish you and yours a safe, happy, and healthy Thanksgiving weekend! W
Hi Gaijin01, Give this a try in Impulse: -Click the blue menu button in the upper left -Choose 'Preferences...' -Click the 'Reset Data' button -Close Impulse and relaunch it. You may notice a long update time, which is normal as it is rebuilding the deleted info. I actually had the same problem you are having earilier today and doing a Reset Data did the trick. Let us know if you have any further trouble!
Good morning! We sent a mailer out last night with the subject "Object Desktop 2010 Preview". There is an issue with the mailer where the coupon code is not working and the renewal is not being applied correctly after the order is completed. To resolve this, instead of following the link in the mailer, follow the link below instead: https://www.stardock.com/products/odnt/odrenew.asp That will t
Good morning! We sent a mailer out last night with the subject "Object Desktop 2010 Preview". There is an issue with the mailer where the coupon code is not working and the renewal is not being applied correctly after the order is completed. To resolve this, instead of following the link in the mailer, follow the link below instead: https://www.stardock.com/products/odnt/odrenew.asp That will t
WinCustomize Forums
Hi Adam, The terms and conditions for affiliate sales can be found here: https://store.stardock.com/affiliates/register.aspx If you have any questions that aren't covered on that page, email [email protected] and we'll route your query to the correct party.
Happy Birthday! We need an emoticon for a glass of red wine. [e digicons]:star:[/e]
I'm emailing you right now with a fix. Hopefully we'll allow customers to edit their preorders in the future.
WinCustomize Forums
Good to go! Hopefully we'll allow customers to edit their preorders in the future so we can avoid stuff like this.
Some of us worked all weekend at PAX, but we're back, maybe in zombie mode, but back!
Hi CNiall, The account you're using to log into these forums does not seem to have any registrations attached to it. Perhaps did you register/order your games under a different email address? If so, this would be the root of your problem, a very common one. You can visit https://www.stardock.com/support/ and enter some other email addresses of yours to see if one of them receives the serial numbers you are lookin
He looks like that when he walks into work after a long night. It is quite alarming at 10 in the morning, let me tell you. Rosco has cool Star Wars push pins at his desk. Never seen anything like them before. Welcome!
[quote]Our support staff is 80% adult male (really, everyone but Melibee is), and we all play. Great casual game.[/quote] You should see these guys playing the game during lunch. It's ridiculous. They're saving the kittehs!
We're back, and answering tickets as fast as we can.
Stardock gets a long weekend, woohoo! Check out my forum post here: https://forums.stardock.com/358010
Stardock Customer Support will be closed Friday, July 3rd for the holiday. We will reply to tickets on a first-come, first-served basis when we return to normal business hours at 9am EDT on Monday, July 6th. We wish everyone a safe and fun 4th of July! [e digicons]:thumbsup:[/e] [e digicons]:beer:[/e] [e digicons]:pizza:[/e] [e digicons]:karma:[/e]
Elemental Forums