My 2 very old (and unrelated) ones that are closed is displayed in the "View Tickets", but not the two I mentioned.
I must say I haven't found an update that fixes the IP bugs (still showing 4.00.168), and even so, shouldn't the ticket still stay put (with the status: Closed), not just deleted?
Yes in most cased the ticket that had a "Pending issue" like the Icon Packager problem would be reserved. What we do is take the ticket, answer telling you that we know about the issues and we are contacting the developer for help, putting it in a pending status until the fix is in, or setting it to the side to provide more info for the developers on the nature of the bug.... and so on and so forth. In most cases your tickets should read as "escalated" instead of "closed". Now if you can give me some ticket IDs, PM me the email address you used, or anything else I will do my best to track them down and get some answers or at least find them a proper home while we wait for the fix to be processed.