MeliBee

MeliBee

Joined Member # 3012111
2 Posts 17 Replies 985 Reputation
Reply to Icons disappear after uninstalling Iconpackager in IconPackager WinCustomize Forums

[quote]I have NOT been able to get a live "sales type" person to answer their phone.[/quote] Please leave a voicemail if we are not available to take your call. We return calls in the order in which they were received. Generally, if you call on a Monday, for example, and we are still working on the emails from Sunday, we will return your call once we get into the tickets from Monday. We treat voice messages and emails equally so everyone ends up waiting their turn. The nickn

67 Replies 49,301 Views
Reply to Does sales ever answer the phone? in Stardock Support General WinCustomize Forums

MissMickey, I just called you, but the phone rang multiple times and went to voicemail. The easiest way to reach us is via email at [email protected] and we can answer any questions that you may have. We work longer than our posted business hours, so we get through emails much faster. We only have 3 emails in the [email protected] queue at this moment, so you would most likely get a reply tonight, if you email within the next hour. The office tends to empty out after 5:30p

49 Replies 28,103 Views
Reply to Does sales ever answer the phone? in Stardock Support General WinCustomize Forums

We received your messages and will get back to you ASAP. I tried to locate order attempts under the email address you have registered with our site, but could not find anything. We will be able to pinpoint exactly what happened with your failed orders once we have the email address you used while placing the orders.

49 Replies 28,103 Views
Reply to Picks from Higgins Lake in Home & Family Stardock Forums

Pontoons are the best. I love going cruising on our lake up north. We have a ski boat too, and that's good for watersports and crazy tubing, but you can't get your cooler in there! ;P

7 Replies 4,298 Views
Reply to What is that program called? in WinCustomize Talk WinCustomize Forums

[quote]No retail store laptop has access to the internet. Fail.[/quote] Uh, yea they do. And I change the home pages to stardock.com when the sales associates aren't harassing me. What podunk retail stores are you going to? Failorama.

67 Replies 131,621 Views
Reply to Buying 1 token? in TotalGaming.net Stardock Forums

Hey all, I've already processed a few orders, and it's working perfectly! If you emailed us over the weekend, I am working through the ticket queue as quickly as I can. I would prefer that this transaction is taken care of via email; I can answer 5 or more tickets in the amount of time it takes to talk to people on the phone. We have to email you a link anyway, which is tough to give over the phone. The process is easy, you email us, we give you the link, you make your purch

24 Replies 4,720 Views
Reply to Buying 1 token? in TotalGaming.net Stardock Forums

Hello out there! Just wanted to give you some clarification on this new option we are offering. When emailing [email protected], please let us know what game you intend to purchase with your tokens. You will be credited only the amount that is required to purchase the game. For example, if you currently have 1 token and wish to get Twilight of the Arnor, you will only be able to purchase 2 more tokens to accomplish this. Once your account has zero tokens, we will not authorize the

24 Replies 4,720 Views
Reply to Does sales ever answer the phone? in Stardock Support General WinCustomize Forums

Mr. Plotkin, Your email was correctly placed into the sales queue, and I just replied to the ticket and copied you on it. You and your wife will receive the same email. KimK546 is correct in her reply. Because the billing information was incorrect, there are pending authorizations on the card which will drop off in a few days. As for the phone, using every prompt in our system was not appropriate. The only people who could have answered your question was sales, and

49 Replies 28,103 Views
Reply to Take a picture, win a shirt! in Sins News Sins Forums

I'm prepping the shirts today so they can go out tomorrow. They will be arriving via USPS mail, so contest winners, keep your eyes peeled for a yellow padded envelope next week. One of you is in the UK, so it may take a little bit longer. Enjoy!

200 Replies 150,508 Views
Reply to Release Schedule Announced in Political Machine News Stardock Forums

As you can probably tell, the schedule that was originally posted has been delayed. When the beta is released, you will get an email with your registration information. Our developers and artists have been working very hard on it (losing a lot of their weekends), and continue to do so right now! Good things come to those who wait. :)

9 Replies 16,949 Views
Reply to Read this if you ordered Twilight of the Arnor on CD! in Galactic Civilizations II GalCiv2 Forums

Just confirmed: the first batch of preorders went out today! They are shipping them out in order from first preorder placed to last preorder placed, which seems fair. Orders that were placed more recently will come after that. In our past experience, they can get through the orders pretty fast once they get going. They will pick up where they left off on Tuesday, since Monday is a holiday. Thank you for your patience and have a great holiday weekend!

51 Replies 83,297 Views
Reply to Read this if you ordered Twilight of the Arnor on CD! in Galactic Civilizations II GalCiv2 Forums

The CDs are done! We're looking at a little over 2000 orders for the US and about 800 orders Internationally. Our shipping partner has everyone's information, so now we're just waiting to hear confirmation from them that the packing and shipping process has begun. I hope this doesn't take as long as Sins took since we had something like 5000 Sins boxes that needed to go out from preorders alone; then we were sending them like 200ish more orders per day after that first big batch of or

51 Replies 83,297 Views
Read this if you ordered Twilight of the Arnor on CD! in Galactic Civilizations II GalCiv2 Forums

Everyone at Stardock is happy to get the final release of Twilight of the Arnor out for download today, but what about the customers who ordered CDs, you say? We're not forgetting about you! The company we partner with to create, package, and ship the CDs are beginning the production process as I type this. It's going to take some time for them to chug out the thousands of CDs we have ordered. We are looking at about 2 weeks before

51 Replies 83,297 Views
Reply to Dr Watson could I have the download links to ObjectDock please? in Stardock Support General Stardock Forums

Hi Maximon, Please be sure you are entering the email address associated with PayPal into our lookup system ([link="https://www.stardock.com/support"]WWW Link[/link]). You may want to verify what email address this is, as I have had people use multiple email addresses for PayPal before. What could have happened is when you were checking out on the PayPal website, you may have messed with the totals inadvertently. We have people try to change the total to a penny and expect th

7 Replies 1,640 Views
It's Friday! in Just Hanging Out JoeUser Forums

Woohoo! Stardock will be closed tomorrow (Friday) through Monday for the holiday weekend, so that makes today Friday for us. It will be a nice break. I will be cleaning my basement. So if you try to call us or email us over the break, we'll get back to you ASAP starting Tuesday.

0 Replies 2,551 Views