My buddy finally got the game and is running into the same problem. Reset his password and the whole bit, but nothing. Seems that the game may not be registering correctly with his account so likely takes someone at tech support to manually input it. Problem is he's ticked and doesn't want to play now, and our once in a blue moon gaming time was today. :( Anyhow, sounds like an issue more with Stardock than Elemental.
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