It's an XPS 430, desktop, not laptop. Other games are playable, however I have discovered Age of Empires: Conquerers has the same issue as well.
Ducttaperesidue
Tried another video card (nvidia instead of ATI) even tried another monitor, same result, game launches to a black screen, and we let it sit there for literally 10 minutes and nothing. Only solution is to ctrl-alt-del, task manager and end task (and it says not responding). Even exchanged for another copy of the game, thinking the disc was defective, same result. Also, have already e-mailed tech support some time ago, they have not yet replied.
Game has been updated, firewall turned off, AV turned off, ATI video drivers updated to latest, tried XP compatibility mode also, all still ends up with the same result, game comes up to a black screen. If anyone else has any ideas I'm all ears.
I have a Dell XPS PC, and 6GB of ram and a top of the line ATI vid card, but when I start the game it only goes to a black screen. I have updated the game via impulse, re-instaled the game, tried every posible screen resolution, and still nothing. I am almost ready to take the game back and get my money on somthing I can realy play. Please help. The game looks cool and I love RTS games, so suggestions are appreciated, thanks.