AngryClaude

It's highly unlikely that the fault is with my ISP. My internet connection may be slow by today's standards, but if nothing else, it's reliable.

Ok, I'll do that eventually.

Since it doesn't seem like I'll get any helpful advice on here that I haven't already heard from Stardock's tech support people, could somebody official tell me if I'm eligible for a refund?

Tell me about it... We're paying 35€/month for a so-called "DSL lite" connection, which has an average bandwidth of ~380 kbps. However, Stardock's tech support has assured me this would be sufficient for the proper use of Impulse.

taltamir, I assure you, everything's fine with my installation of Impulse. Besides, Soulfire777 already suggested this. About contacting tech support, that's what I've been doing during the past two months. They've given up on my problem after we exhausted all options.

marlowwe, I'd really like to "enter the 21st century", but unfortunately, I live in a small village without access to a high-speed internet connection. Soulfire777, yes, I've tried that numerous times already, but thanks for your suggestion. Frogboy, Impulse Anywhere will only allow me to re-download the entire game, not individual updates, and thus, it's not a practical solution. As I've stated previously, downloading the game takes me around 14 hours, and I'm not willing to

So this essentially means I won't be able to get any further updates to the game without resorting to either impractical or outright unreasonable means, like re-downloading the entire game everytime an update is released or visiting my neighbours to use their internet connection instead.

AbsynthMinded, I've been through all of this while discussing the issue with Stardock's tech support. If any of it had proven to be a viable solution, I wouldn't still be complaining about it, would I?

[quote who="AbsynthMinded" reply="2" id="2754539"]The issue is with your isp/networking or your PC, so the imperative to 'fix' something is on you not them. You've no basis with which to demand anything.[/quote] Pardon me, but as a paying customer, I think I do have the basis to demand a fix for my problem. Zubaz, thanks for your advice, but all of this has already been suggested by Stardock's tech support.

After being able to download and install Elemental without any bigger problems, Impulse refuses to properly download any updates to the game. Soon after starting the update process, it slows to a crawl, runs into "Retrying..." several times, then eventually terminating with an "unknown error"; usually right before it would have finished. Trying to resume the update process doesn't achieve anything except getting it stuck at the percentage it managed to reach before hitting the "unknow