highlander

highlander

Joined Member # 2663609
0 Posts 166 Replies 8,406 Reputation

It should look like this; XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX 6 groups of alphanumeric characters, no letter O's or I's If your Manual (on the back) doesn't have this number, shoot us an e-mail at [email protected]

3 Replies 1,552 Views

Check your system for any 'Extra' security items like SpyBot, AdAware, etc. these can interfer with some games. Disable any of this extra stuff as you can, and try launching again.

6 Replies 3,380 Views

What most likely happened is you had an account with us, under a certain e-maill, but PayPal used a different e-mail addy, and so actually created a new account. This new account does not have the Nickname & Password though, so e-mailing us is the right thing to do. Expect a reply by tomorrow morning, as we're closed right now.

26 Replies 14,057 Views

Yes, send your e-mail in from the Stardock.net account e-mail you used when you created your account. also include the serial number your attempting to use.

12 Replies 2,468 Views