As we have to wait 3 days more for Civ 5 here in Europe, I've only played the demo so far. And that is better, more polished and more entertaining than the full Elemental game was even with only the first 100 turns being playable.
[quote who="somchaay" reply="261" id="2757567"] Hey dude, you replied to my post. [/quote] You asked the question "What more can you ask for?" and I replied to that question. You disagree with the answer, so now it's my fault for answering your question. If you don't want people answering your questions, don't ask them! Dude [e digicons]:|[/e]
[quote who="somchaay" reply="257" id="2757322"]Then bring it up with Stardock customer service. I'm not going to bother defending Stardock's return policies; whether they have some hoops or not is really none of my concern. I can understand why some people want to get a refund. That's fine, go for it, get it, complain to their customer service or PM Brad (preferably without the death wishes) if you don't like whatever hoops that may or may not exist - and move on.&
[quote who="somchaay" reply="251" id="2757104"]It's just $50, and it's just a game.[/quote] Why not just refund those who want it if its "just 50$" ? I know its not a lot of money, but as a matter of principle it should be refunded to anyone that asks for it and without making them jump through hoops in order to get it.
[quote who="Cryptomancer" reply="27" id="2756715"] Quoting JesperEB, reply 10 No, save your [$ 50] for when Civ V comes out later this month. That game is far more likely to have been tested and finished. I disagree. I regularly was on the Civ 4 forum when it came out : many users loudly complained because of a lot of bugs and broken features. Later on, I purchased the official sequel Civ 4 : Colonization (developed by the very same Firaxis, and produced by th
No, save your money for when Civ V comes out later this month. That game is far more likely to have been tested and finished.
[quote who="somchaay" reply="234" id="2755910"]Perhaps it is time to lay off Brad and Stardock a little. He's come out, admitted his mistakes (or at least a good number of them) and vowed to spend a lot to make it better. What more could you ask for? [/quote] That he puts his money where his mouth is. As you may have noticed, many unsatisfied customers have experienced problems getting a full refund for the defective product they have bought. Give everyone
[quote who="Runner1978" reply="203" id="2755086"]Well, this is exactly what I meant with 'jumpy'. At least in Germany the legal side of things is a little bit more differentiated. Here it says that the producer/manufacturer can improve his product three times. If you are still unhappy by then, then you get full refund. Naturally, this could be translated into 'three patches', but here I hope we'll be getting more than three patches. Hence, legally, it is my decision to give the manufacturer m
I think its an insult to the intelligence of the average customer to release a game in the state this game was released in. Seeing a rabid fanboy claim that anyone who didnt like the game must be a software pirate is even more insulting. And the refusal to offer full refunds to those of is that dont like to pay in order to beta test a product is the straw that breaks that camels back. Today I finally concluded a 1 week long "discussion" with Stardocks support and finall
[quote who="blackram3" reply="21" id="2749309"]let me see if im getting this. you bought a game, you tried for...what, a week?(time in which LOTS of bugs have already been fixed,and already working to fix the rest,plus new stuff to make the game even more enjoyable), you decide you dont like it,based on a whim or whatever (lets face it, the bugs are nowhere near the level to make you not enjoy this game if you like the type. and btw, civ 4 in latter game slowed down to a crawl to maaany playe
[quote who="AgentNihilist" reply="19" id="2749268"] I asked from the very beginning for a refund with the reason that the product is unfinished, and I referred to the Gamers Bill of Rights, as explained above. I'm not angry that the customer support employee is offering to help me work out any technical problems that prevent the game from running. Thats fine and would be much apreaciated if the main problem with the game was purely technical. Besides, angry is such a strong work. <b
[quote who="AgentNihilist" reply="15" id="2749234"]Which is why they are offering a refund.[/quote] No they're not. If I was offered a refund, this discussion wouldnt be taking place.
[quote who="AgentNihilist" reply="13" id="2749229"]So you have a problem with them enforcing their (rather reasonable) return policy? Might I point out that most major publishers won't even give a partial refund unless you email their CEO or jump through 500 hoops? You're angry becuase in order to get a free refund they require confirmation in the form of "trying to help get it running on your system?"? You do know that consumer protection laws only require ref
[quote who="Pantasd" reply="10" id="2749193"] it clearly says that you can get a refund if the game has performance issues AND is not fixed within a reasonable amount of time. the game has been out for a little over a week. do you think that is reasonable? true better w8 for the version 1.1 it promises alot[/quote] I've already stated quite clearly that if the game one days reaches a state where its worth buying, I will consider buying it again. But that obv
I realise that the Bill of Rights have been changed since originally used to clobber other companies on the head. Here is the original: http://www.next-gen.biz/blogs/the-gamers-bill-rights 2. Gamers shall have the right to demand that games be released in a finished state. This game is not finished. Not even close to it. But it would seem tha
[quote quoting="post"] I'm asking for a refund on Elemental, and am confident I will get it (considering SD's reputation on such matters). [/quote] Unfortunatly you will only get a 75% refund unless you are willing to go through a process of documenting specific tech problems, like game chrashes, along with details of your computer specs and so on. Refunds based the unfinished game content and lack of playtesting come with a 25% fine for the unhappy customer.
[quote who="Istari" reply="4" id="2748993"]http://www.gamersbillofrights.org/ #1 Gamers have the right to return a game that does not function or is incompatible with their machine or does not perform at a reasonable level of performance within a reasonable time. "I didn't like it" would not fall into that. We still offer partial refunds. You not liking the game does not make the game a "beta". In the future, I would recommend waiting for a demo.<
EDIT: Sorry, double post.
It would seem that refunds are only offered when due to purely technical problems. In my quest for a refund, this is the response: Please review our refund policy located at: https://store.stardock.com/policy.aspx We offer full refunds for Stardock products after technical support is utilized and is not able
[quote who="Supreme Shogun" reply="22" id="2748804"]The horse is dead already. Stop beating on it. Don't let the door hit you on the way out. [/quote] I'll be out once I get my refund. There's a lot of talk about how easy that is supposed to be, but not much action once its been requested.
[quote who="Annatar11" reply="7" id="2748011"]Your right #1 is to return the game. You should exercise that one instead of the continued whinery [/quote] I'm currently trying to do just that. So far unsuccesfully.
[quote who="VenomWW" reply="5" id="2747856"]No offense, but you are not sticking with them, why should they care about you. [/quote] Because they would make money if people who wont pay for the game right now goes and buys it later? I know its a silly reason to care, but its just a long shot. I've requested a refund too, but would also consider buying the game again once it has been turned into a complete product.
[quote who="Caduceus06" reply="2" id="2747968"]You're a couple of days behind, here. https://forums.elementalgame.com/392474 https://forums.elementalgame.com/392671 [/quote] All I see in those links are some poor attempts to blame every fault in the game on the broken street date. As if the those few days of lost work were the ones that would have allowed Stardock to magically t
There is diplomacy in EWOM?
I've seen this a few times now. Most recently I was just playing a game yesterday where Kraxis kept swarming over my borders with huge amounts of troops and only the AI's stupidity allowed me to kill them with my much smaller army. Then I noticed something strange on the diplomacy screen when talking to Kraxis. He had around -68000 gildar! Suddenly it made a lot more sense that he just kept pumping out Sion troops non-stop in all his cities. He was simply following the