[Crash .77]Need help.

Whether it's FE or my comp...who knows.

By on January 29, 2012 7:23:01 AM from Elemental Forums Elemental Forums

Desperatli

Join Date 10/2010
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To help out with anyone that may be working on this I'm gonna move all the links to top post so you don't have to look for them.

 

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-27T16-49-18-433.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-27T18-55-26-652.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-28T02-29-15-431.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-28T02-29-16-146.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-28T08-27-01-728.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-28T08-27-02-719.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-29T06-35-44-73.zip

http://pastebin.com/xEe5qL7X

 

Those are the crash dumps and debug.err log...I really want to help but with game crashing every few turns it's really getting frustrating. I'll post my current conclusions and ideas in a separate thread.

 

Edit - I actually managed a full playthru of the game, but I had sent number of opponents from 10 to 2. I don't know if this made it easier to run, or the problem that came up before didn't come up again...I am unsure. 

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January 29, 2012 7:29:11 AM from Elemental Forums Elemental Forums

Do you have the latest patch?   Many things have been fixed since version 0.75 (the first beta), and it is preferred that feedback and bug/crash issues be from the current version, which is 0.77 as of the time of this post.  See here.

If you do have the latest patch, please submit your crashlogs, which are saved for virtually all crashes, and can be found in "C:\ProgramData\Stardock\Elemental - Fallen Enchantress".  Note that ProgramData is a hidden folder, so you need to have the option to show hidden files and folders turned on in Windows.

Note this from the Fallen Enchantress - Beta FAQ Original Post:  

Q:  I found a bug or issue with the game, what do I do now?

A: If you have feedback please post in the FE Beta forum (http://forums.elementalgame.com/forum/1010).  If you encounter any bugs or issues please post those in the support forum

To make it easier for us, please tag your post title with [BUG], [CRASH], etc.  Also, when reporting any issue, please let us know what version of the game you encountered the error on.

Thank you for your help in making Fallen Enchantress great. 

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January 29, 2012 8:09:06 AM from Elemental Forums Elemental Forums

Yes I have the latest patch and I am looking at the programdata folder for FE...and there are a lot of zipped files in there, that contain the debug.err and dmp files. That is the information I have to submit right?

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January 29, 2012 8:21:58 AM from Elemental Forums Elemental Forums

Yes.  One zip should be made for each crash.  It's good also if you can submit a crash bug just after it's made - so you can provide some context for the crash, and this makes it easier for the devs to figure out a good solution.

If you want, you can use the public folder in an app like Dropbox - right-click on the file once uploaded and click "Copy public link" - if you don't want Dropbox running, you can log into the web-site and upload to the public folder and get a public link from there.

An example of some Dropbox links are in this post (made before I realised that 0.77 had come out, ie. (in 0.76) 0.77 came out only a day after 0.76 - wasn't expecting it for two weeks ).

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January 29, 2012 8:24:28 AM from Elemental Forums Elemental Forums

Okay...well I went and I got that Dropbox program that was mentioned in the early post. (Sorry for making you repeat things.) This is first time I've ever been able to help with a beta so I'm excited and nervous and doubt my memory. Hehe... well anyway. I have those links to the crash file things.

 

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-27T16-49-18-433.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-27T18-55-26-652.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-28T02-29-15-431.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-28T02-29-16-146.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-28T08-27-01-728.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-28T08-27-02-719.zip

http://dl.dropbox.com/u/59481026/FallenEnchantress0_77-2012-01-29T06-35-44-73.zip

 

Well, there's all of them. I hope that helps. I hope I can finish my first playthru so I can get to my exhaustive post soon.

Thank you for having patience with me.

 

 

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January 29, 2012 8:29:27 AM from Elemental Forums Elemental Forums

As for how they came about...I'm not sure what turn I'm on. I've been playing for quite a while. Seems it crashed when scrolling across the map a couple times. Not sure if it was a problem with the chasm-looking graphics or land features in that area though.

I did also notice after extended playing, the game hangs after a tactical combat. But that was happening before I upgraded my drivers, dunno if it will happen again.

In one combat, one spellcasting enemy was going to cast a spell, cause I saw the name in the lower left...but they never actually did. So we just stood there staring at each other for a while until I decided to hit auto-resolve to complete it, which worked. I'm sure that's not supposed to happen though.

Theory is that Carrodus' kingdom is getting so big that it's lagging the rest of the game out...he has dozens of cities across the map and crashes most near them.

Other then that...I don't recall. I will post more as I run into the problem to try to help further.

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January 29, 2012 8:30:06 AM from Elemental Forums Elemental Forums

In Reply to #4:

Hey, Stardock, including Brad and Derek, thank you for having so much patience with them as well!

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January 29, 2012 8:38:58 AM from Elemental Forums Elemental Forums

Okay...just turned game on again, sitting outside Carrodus' domain. Went in and he said welcome to Capitar, blah blah blah...that speel. You think he'd be a bit more upset that my unit (which consists of sov and 1 hero but have deadly threat level) was wandering on his land. Anyway, gave me the options to declare war, or leave. Well, I declared war, but it still bumped me outside his borders. So I went back in, and auto-battled some spiders. Then moved one panel so I'm right next to his city, then turn passed and game stopped responding again.

I so wanted to go squish him too

It didn't make a crash report that time though...so I'm not sure what's going on. I would have uploaded it to drop box and submitted it here if it did.

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January 29, 2012 9:01:10 AM from Elemental Forums Elemental Forums

Alrighty...restarted my computer, and it seemed to help for a little while. Went through and trashed then razed 3 of Carrodus' cities. Brought his strength down a fair bit. After my last battle though, rather then lagging out and slowly informing me it stopped responding, it just kind of died, and didn't supply me with a new crash file to share either.

Think it might have something to do with troops moving...seems whenever units are transitioning between areas hidden by fog of war to non, and vice versa it happens. But that's just my theory. I really wish I knew what was causing it.

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January 29, 2012 9:07:47 AM from Elemental Forums Elemental Forums

Well...happened again except this time like...colors across the screen tore and didn't create an error file again. I'm at a loss. How do I upload my save file? I don't know if my game is wrecked or if I somehow broke my game file somehow.

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January 29, 2012 9:14:11 AM from Elemental Forums Elemental Forums

You could always check in "C:\Users\*username*\My Documents\My Games\FallenEnchantress" to see if there is a debug.err file corresponding to the crash time.  If not, you might want to describe to Stardock how the errors occurred to see if it is possible to improve the crashlog saving program, as it is important that it works (almost?) all the time.

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January 29, 2012 9:18:16 AM from Elemental Forums Elemental Forums

Ok, I do have one of those dated for just a little bit ago. Can I use Dropbox to post that as well or do I need to use that other website that they mentioned in the first post?

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January 29, 2012 9:30:12 AM from Elemental Forums Elemental Forums

I think I figured out how to do it. Here:

http://pastebin.com/xEe5qL7X

I hope that helps.

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January 29, 2012 11:09:22 AM from Elemental Forums Elemental Forums

Ok, the random crashes even happen on different saves...I suppose I'm glad it's not an isolated case with just 1 save file...but that makes it really hard to accomplish much when I can barely play.

 

Maybe I should re-install...

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