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Fallen Enchantress - Beta FAQ

By Island Dog on January 17, 2012 5:47:03 PM from Elemental Forums Elemental Forums

Island Dog

Stardock
Join Date 06/2003
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Fallen Enchantress: Beta FAQ

Welcome to the Fallen Enchantress beta!  This FAQ should answer most of the common questions you might have for the FE beta.  Again, thank you for your help in testing FE and we'll be around to answer any other questions that might come up.

 

Q: Who gets the Fallen Enchantress Beta?

A: Everyone who purchased War of Magic in 2010 will receive free access to the beta.  These invitations will be staggered, watch your email to see when your invite arrives.


Q:  I’m in, where do I download it from?

A:  FE will be a direct download from your Stardock account page - https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products.  Login with your account and you will find the Fallen Enchantress beta available under the “Games” section.

  

Q: How do I know if I receive access?

A:  We will be sending out e-mails, you can also check the Elemental purchase page (while logged in) to see your upgrade/beta status or simply check your downloads page. 

 

Q:  I found a bug or issue with the game, what do I do now?

A: If you have feedback please post in the FE Beta forum (http://forums.elementalgame.com/forum/1010).  If you encounter any bugs or issues please post those in the support forum. 

To make it easier for us, please tag your post title with [BUG], [CRASH], etc.  Also, when reporting any issue, please let us know what version of the game you encountered the error on.

Thank you for your help in making Fallen Enchantress great.  

 

Q: Is there an NDA for the Fallen Enchantress Beta?

A:  There is no NDA for the beta. 



Q: Do I need to activate Fallen Enchantress?

A: The Fallen Enchantress beta requires the player to be authenticated to receive the latest updates.  You will receive a serial number with your beta invite that you will need to register your game.


Q: When will the final game be released?

A: The specific date has not been finalized yet, when it’s set then we’ll let you know!



Q:  I love Elemental!  Where can I talk about it or find out news about it?

A:  Pretty much anywhere.  We have pages on Facebook, Google+, Twitter, and of course our own FE forum for people to discuss it.

 

115 Replies
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Reply #76
Lord Xia
Join Date 03/2006
+144
January 24, 2012 11:51:56 AM from Elemental Forums Elemental Forums

Quoting Wizaerd,
reply 75
I preordered the Limited edition of E:WoM on August 4, 2010.  I received and registered my copy 12/13/2010 but I do not have anything on my Stardock account about the FE beta, and I never received an email although my email hasn't changed on my Stardock account ever.

 

If you didn't register your copy until 12/13/2010, you will have to wait a few weeks probably to be sent an email and be entered into the Beta.

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Reply #77
puntarenas
Join Date 08/2005
+11
January 25, 2012 5:07:00 AM from Elemental Forums Elemental Forums

Wow! Stardock knows how to tease customers to death.

Yesterday Fallen Enchantress showed up in my Stardock account for download all of a sudden, although I didn't pre-order and therefore only qualified for the second beta round starting on Thursday. Honest as I am I didn't care and  tried to steal two days of beta access immediately.

Unfortunately I did neither copy and paste my serial nor did I keep the browser window open and after the game was installed... you name it! Now there is that annoying registration window on startup asking me for my serial.

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Reply #78
pkaski
Join Date 03/2003
+1
January 25, 2012 5:33:53 PM from Elemental Forums Elemental Forums

You should be able to get your s/n on the order history page, it's an expandable link right under the name.

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Reply #79
taltamir
Join Date 01/2006
+33
January 26, 2012 12:22:50 PM from Elemental Forums Elemental Forums

Quoting Wizaerd,
reply 75
I preordered the Limited edition of E:WoM on August 4, 2010.  I received and registered my copy 12/13/2010 but I do not have anything on my Stardock account about the FE beta, and I never received an email although my email hasn't changed on my Stardock account ever.

I never received an email either and my email hasn't changed.

But when I logged into the store it was there for me to download.

Check https://store.stardock.com/myaccount/products

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Reply #80
StevenAus
Join Date 06/2010
+74
January 26, 2012 2:09:52 PM from Elemental Forums Elemental Forums

I guess Stardock can't be perfect and get the email to everyone.

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Reply #81
puntarenas
Join Date 08/2005
+11
January 26, 2012 2:33:40 PM from Elemental Forums Elemental Forums

Quoting pkaski,
reply 78
You should be able to get your s/n on the order history page, it's an expandable link right under the name.

No, because I wasn't supposed to get it that early and it was completely removed from my account again minutes later. However, it is back now besides the update to 0.76.

 

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Reply #82
IAmTheRad
Join Date 08/2006
0
January 27, 2012 10:00:23 AM from Elemental Forums Elemental Forums

Just got an email that said I was included in the beta, and will be getting the game on release for free because I supported you guys early. Thanks, Stardock! I'll be sure to enjoy this!

 

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Reply #83
Alectai
Join Date 05/2007
0
January 27, 2012 10:27:30 AM from Elemental Forums Elemental Forums

I can't play this The setup isn't considered a Win32 application apparently, and Impulse doesn't understand the serial number I got either.

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Reply #84
Black_Leon
Join Date 04/2009
0
January 28, 2012 7:08:11 AM from Elemental Forums Elemental Forums


What to do?

I bought my E:WoM 26.08.2010 in Russia (i bought a box) and registred it immitedly.

So, i really want to play beta. My Stardock page - of course, dont have this option. Also, it doesnt have any order history.

Do i have any chances to fullfil my destiny? What i must do? Please, answer me, because i watched this game from e:WoM beta, non-stop. I am big fan of FfH2, played it ALOT, and i search something similliar, and i hope i found this game, in Fallen Enchantress.

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Reply #85
Black_Leon
Join Date 04/2009
0
January 28, 2012 7:15:30 AM from Elemental Forums Elemental Forums


at least, im not so sure about register date, it might be innacurate. Just my whole folder was created this date. But this may be false, because i downloaded the game before purchasing, to be sure, that i will play immitedly after i get the copy. But im sure, that i bought the game somewhere in fall of 2010. How i can check this at least?

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Reply #86
kryo
Join Date 05/2003
+392
Stardock
January 28, 2012 10:36:38 AM from Elemental Forums Elemental Forums

I can't play this The setup isn't considered a Win32 application apparently, and Impulse doesn't understand the serial number I got either.

The beta is not available in Impulse, only from the Stardock store. If the installer is getting corrupted, try re-downloading using a download manager app.

 

I bought my E:WoM 26.08.2010 in Russia (i bought a box) and registred it immitedly.

Check with support@stardock.com. They can review the registration records and get things sorted if need be.

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Reply #87
Coby90
Join Date 12/2010
0
January 28, 2012 3:01:06 PM from Elemental Forums Elemental Forums

Just checking to see if Beta emails are still being sent out, I believe I got my copy of WOM in late 2010 and registered it in late 2010, can't wait to play the beta since it's been so long since I played WOM. There is no download available as of right now.

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Reply #88
OutlawDR
Join Date 02/2010
+5
January 28, 2012 4:26:35 PM from Elemental Forums Elemental Forums

Bah this is very frustrating. I have been gone for awhile, and I log in to both Stardock Online store and Impluse and I now have zero games

I sent an email to support. Heres hoping they can resolve it quickly without any teeth pulling required.

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Reply #89
Elgalad
Join Date 03/2003
0
February 1, 2012 10:49:38 PM from Elemental Forums Elemental Forums

Are they still sending out beta invitations?

 

I see that there is a 'welcome' message on the Fallen Enchantress page thanking me for buying WOM way back when, but I still haven't received any emails yet..

 

Since the last post in here was from 4 days ago, just wondering if I missed something.

 

 

 

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Reply #90
Capitalist2010
Join Date 01/2007
0
February 2, 2012 2:03:56 AM from Stardock Forums Stardock Forums

I too thought I was going to get access to the beta, 1 week after the preorder people.

 

I checked my Stardock account and I have no access. Have any updates been posted anywhere?

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Reply #91
StevenAus
Join Date 06/2010
+74
February 2, 2012 4:09:27 AM from Elemental Forums Elemental Forums

Send an email to support@stardock.com.  If you bought WoM in the correct timeframe you should get access, but you do need to follow up if you think you should have access but don't, as it is impossible to get to 100% of people.  Some people need to get in touch with them.

EDIT:Forgot the ".com".

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Reply #92
Elgalad
Join Date 03/2003
0
February 2, 2012 9:20:08 AM from Elemental Forums Elemental Forums

Thanks, I sent them a message at the Stardock.com support site. 

 

Hopefully I'll find out soon.

 

 

Edit:  I got a reply already from the Stardock staff.  I bought the game in December of 2010, so I'll still have to wait a bit yet.  Pretty impressed with their quick response though.  That sort of prompt courtesy to this customer goes a long ways towards retaining him.  

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Reply #93
CyberTyrant78
Join Date 07/2003
0
February 3, 2012 7:36:33 PM from Stardock Forums Stardock Forums

I still haven't gotten an invite either...

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Reply #94
dopeydave
Join Date 09/2010
+1
February 21, 2012 12:32:10 AM from Elemental Forums Elemental Forums

i belive more ppl will be allowed on thur, with release of .80 im sure ull prob get acess by then  if u havent

 

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Reply #95
Elgalad
Join Date 03/2003
0
February 23, 2012 12:26:15 PM from Elemental Forums Elemental Forums

I got my email yesterday..  looking forward to downloading in just a couple more hours. 

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Reply #96
Colonel_Belyakov
Join Date 11/2010
0
February 23, 2012 3:36:58 PM from Stardock Forums Stardock Forums

Ok. Now 3:30 PM EST (UTC-5). I'm in "Games" and I don't see nothing but "War of Magic". What's problem?

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Reply #97
StevenAus
Join Date 06/2010
+74
February 23, 2012 3:39:29 PM from Elemental Forums Elemental Forums

I think they must have had some last-minute hitches.

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Reply #98
redskittlesonly
Join Date 03/2010
+42
Stardock
February 23, 2012 3:40:25 PM from Elemental Forums Elemental Forums

Quoting scifi1950,
reply 23

Quoting pedroente, reply 21I Received the e-mail TOO, but there's no Key. is it Right?


Got my email & it has a link to my Stardock account & says Beta will be available appx 3pm tomorrow. 

Brad did mention a serial number above, but I assume that will be available on my account page tomorrow when the FE Beta is posted, since there are links to serial numbers below all my other games currently on my list.

 

Yes, your serial number will appear on your "My Downloads" page along with the download when the beta is available. Please note the beta will not appear on your account until we push it live. 

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Reply #99
dog425
Join Date 04/2008
0
February 23, 2012 3:44:04 PM from Elemental Forums Elemental Forums

Quoting Colonel_Belyakov,
reply 96
Ok. Now 3:30 PM EST (UTC-5). I'm in "Games" and I don't see nothing but "War of Magic". What's problem?

Same here, no game. Should have been available by now so what's the problem? Have anyone gotten the BETA?

Thankful for any helpful information!

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Reply #100
Kantok
Join Date 10/2007
+40
February 23, 2012 4:03:43 PM from Elemental Forums Elemental Forums

Quoting dog425,
reply 99

Quoting Colonel_Belyakov, reply 96Ok. Now 3:30 PM EST (UTC-5). I'm in "Games" and I don't see nothing but "War of Magic". What's problem?

Same here, no game. Should have been available by now so what's the problem? Have anyone gotten the BETA?

Thankful for any helpful information!

They replied in another thread that it is still on target for today, but they are currently tweaking a few things.

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