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unable to load game on windows 7 laptop

May 16, 2011 8:35:06 PM from Elemental ForumsElemental Forums

The game will not load on windows 7 xps 15 laptop.  brand new laptop.   windows 7 x64 sp1.

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harpo99999
Join Date 02/2008
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Reply #1 May 16, 2011 9:32:36 PM
from Elemental ForumsElemental Forums

what is the system specs(cpu,ram VIDEO CARD/chipset, hdd size), and win7 performance scores?

harpo

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Reply #2 May 16, 2011 9:48:58 PM
from Elemental ForumsElemental Forums

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
Languages: English (Regional Setting: English)
System Manufacturer: Dell Inc.        
System Model: Dell System XPS L502X
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Physical Memory: 8192MB RAM
Page File: 2877MB used, 13332MB available
Windows Dir: C:\Windows

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Reply #3 May 16, 2011 9:49:37 PM
from Elemental ForumsElemental Forums

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_050E1028&REV_09
Display Memory: 4062 MB
Current Display Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver Version: 8.15.0010.2291
Driver Date: 1/28/2011 04:57:16
DirectX Acceleration Enabled: Yes

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Reply #4 May 16, 2011 9:56:51 PM
from Elemental ForumsElemental Forums

windows 7 base score of 5.9

processor 7.4

memorty 7.6

graphics 5.9

 

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harpo99999
Join Date 02/2008
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Reply #5 May 16, 2011 10:03:30 PM
from Elemental ForumsElemental Forums

i suspect it might be the intel graphics that are the cause of the issue, but only stardock can state definatly.

harpo

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cparkin01
Join Date 10/2007
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Reply #6 May 16, 2011 10:03:32 PM
from Elemental ForumsElemental Forums

I give the laptop a 8 out of 10.

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