I know, I mean if I double right-click by accident it glitches and keeps the unit in the original tile. The bugs are not the problem I have with the game. It is just not the game I expected it to be.

We offer beta access for users who actually wish to beta test and help to influence development. Betas will contain many bugs and are not for an early demo or preview; a demo will be available for free post-release. As such we cannot offer refunds due to issues with beta releases.

Users who are just looking to try the game out are strongly discouraged from using the beta to do so (preorders may only be canceled if you have NOT downloaded the beta--we can check if you have).

From the return policy linked on the store/checkout pages:

I've actually just fixed that bug; the movement cost was being deducted when the unit started moving rather than when they finished the move. 

There's still a lot of features not enabled yet. You may want to wait to pass final judgement on the game.

As for being able to cancel your pre-order, the short answer is no.  

https://store.stardock.com/policy.aspx

What if the game does not work on my system after release? Currently I have only got past the introduction screen (before intro and main menu) 3 of 20 times and with no succes the last 6 or 7 times. Everything upgraded, tried re-install, computer got plenty of power to run the game etc.

Hopefully this will change during the beta/at release

But if not will it then be possible to get a refund?

@the_neuro

Have you sent in your Debug.err and DXDiag files to the Dev Team? They may be able to Help?

better be Dx It makes me sad when I got those lizard thingies and a golem chasing me.

Also is it just me or when your hero has more then one movement point, it is kinda buggy as to how many tiles he will move?

Thanks a lot

Technically, you already bought the game. Take a look at your credit card (if you used one), you'll see a charge on there.

For some of us who've seen this exact reaction before, it's been a long standing suggestion to stop calling it a 'pre-order'. People keep getting the wrong idea because what Stardock means by 'pre-order' is actually 'buy before release', and is fundamentally different from what every other company in the industry means.

No matter how many times on the forum they (and we) warn people that it's not a demo, someone inevitably gets the wrong idea and thinks they're doing the same thing as when they pre-order from Gamestop.

If you don't want to test (truly test, not 'pretend play') that's fine, as it's not for everyone, but understand that's what folks are supposed to be doing.

The bug(s) you find are supposed to be reported so they're fixed for release.

The game features you don't like are supposed to be reported if you wish to have them changed to make the game better.

Finding bugs and/or unwanted features is not supposed to deter -- it's the purpose of this.  Having fun isn't the purpose. 

I've been having fun even in beta 1 -- bugs, missing features, strange gameplay and all.  I'm not sure how to explain it -- best way I can is that I assumed the mindset of my 'fun' being finding bugs and reporting them, and discovering what the features are and how to make them work for me and how I'd change the ones I don't like to make them better.   If you look at the 'game' like that it becomes fun.  If you look at the game as a normal game then yours is an understandable reaction -- but that's not how to look at this beta (especially as it's more a pre-beta compared to other games' betas).

Check back after beta 3 or 4, maybe it'll be fun enough for you to test, or at least 'pretend play', by then.  Elemental may not end up what you like, but what you see (now) is not what you'll get, so you might be surprised.

Anyhoo, thanks for participating

some betas are betas, and some are promotional gigs; this is definitely a beta. just check back everytime a new build rolls out (thursdays?) to see how fast it all comes together.