Gargabee

Reply to I downloaded the new update and now it wants me to buy a license again. in Stardock Support General Stardock Forums

It is not necessary to purchase again. You can unlock the installation. You can sign into your account here to retrieve your product key. Info on the activation process here .

Reply to I'm done with Fences in Fences Stardock Forums

My apologies for all the trouble. We discovered yesterday that anyone with a Microsoft related email (Hotmail, Live, Outlook) could not get any mail from us as we were being filtered by Microsoft. This looks to be resolved now as I am now seeing all of your tickets come in. I have merged them and sent you a reply.

Reply to Another one nagged by activation after latest upgrade in Start8 Stardock Forums

It sounds like maybe something is deleting the activation file. This would cause it to re-prompt for activation. It is probably best to open a support ticket with us if you have not already. Please download and run the following utility: http://sd.stardock.com/SDSupportTool.exe This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running,

Reply to Start8 Max Activation Limit Reached in Stardock Central Support Stardock Forums

I have reset the activation count but going forward all activation reset requests must be made via [email protected] . Also, sweet wallpaper!

Reply to Cannot Activate Start8 in Start8 Stardock Forums

I am not seeing any recent activation attempts listed for you. Do you have Start8 1.45 installed? If not, try signing in and downloading it from here . If the activation is not able to go through, you should be prompted to do an offline activation. More info on this here .

Reply to WIndows8/Modern button has disappeared from the Start8 menu. in Start8 Stardock Forums

From the Start8 configuration, click the following:

Reply to Decor 1.08 broke in Decor8 Stardock Forums

For anyone having issues, it is probably best to open a support ticket with us if you have not already. Please download and run the following utility: http://sd.stardock.com/SDSupportTool.exe This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please attach the .zip file it creates on the desktop when you create a ticket <a

Reply to Folder Portal Shortcut Key in Fences Stardock Forums

I have created an internal ticket on this to see if maybe this functionality could be changed in a future build.

Reply to Folder Portal Shortcut Key in Fences Stardock Forums

Unfortunately, when Fences is enabled, this behavior is used to create folder portals instead of shortcuts. You could right click on the item and choose 'Send to' and then choose 'Desktop' to create a shortcut.

Reply to Start8 v1.45 - question about Deactivate button in new version in Start8 Stardock Forums

So basically if you do the deactivation and you do not install on a bunch of machines, you should not encounter the activation limit.

Reply to Start8 v1.45 - question about Deactivate button in new version in Start8 Stardock Forums

The activation limit is still around but it has been made more flexible than it previously was. If you are going to restore your machine, if you are able to, you should use the deactivation option before restoring. This would also be good to do if you are switching machines. You do not need to do this when you update Start8. You can install over the top of the current install and you do not have to do anything with the activation.

Reply to Start8 purchase in Start8 Stardock Forums

In your application, choose "I only have a serial" (Also known as Product Key) Example: http://screencast.com/t/YcVkI9tZqsrc After entering your credentials, and serial \ Product Key (in your email receipt), click Register. If you have lost your receipt, you can get it from the order page: https://store.stardock.com/myaccount/orders Open the

Reply to reached the maximal activation in Start8 Stardock Forums

Your count has been reset. Going forward, all activation reset requests must be made through [email protected]

Reply to activation counter reset in Stardock Central Support Stardock Forums

Activation reset requests should be made via [email protected]

Reply to activation limit in Start8 Stardock Forums

Activation reset requests must be made through [email protected] Going forward, our products will contain an activation method which will allow you to deactivate . Currently only Fences has this method but the others will soon enough.

Reply to moving icons in Fences Stardock Forums

You should not be seeing that with the 2.13 build. It is probably best to open a support ticket with us if you have not already. Please download and run the following utility: http://sd.stardock.com/SDSupportTool.exe This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please attach the .zip file it creates on the desktop when yo

Reply to Is Start8 Needed for WindowsBlinds in Stardock Software Stardock Forums

Start8 is designed to be compatible with WindowBlinds skins so your best bet would be to purchase Start8 if you wish to have the menu skinned.

Reply to Stardock 8 Issues in Stardock Software Stardock Forums

It is probably best to open a support ticket with us if you have not already. Please download and run the following utility: http://sd.stardock.com/SDSupportTool.exe This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please attach the .zip file it creates on the desktop when you create a ticket <a href="https://esupport.st

Reply to moving icons in Fences Stardock Forums

[quote who="darniil" reply="3" id="3482266"] I'm having the same issue, but I'm running version 2.13. According to the page you linked, Gargabee, that is the latest version. Any other suggestions? I'm also running Windows 8.1. [/quote] What happens when you attempt to move an icon? Do you see the no symbol (circle with line through it)?

Reply to Unable to login to Stardock Central in Stardock Support General Stardock Forums

I have created a support ticket for you which will arrive in your email. If you need further assistance, please respond to the ticket.

Reply to I'm done with Fences in Fences Stardock Forums

I know this might seem painfully obvious if you have done it, but you did click the 'Generate Log' button right?

Reply to Feature Request -- Backup & Restore of Fences (which helps overcome Bug Issues) in Fences Stardock Forums

Have you tried Fences 2.13 to see if your bugs go away? It is the most current version. You can get it from here: https://store.stardock.com/myaccount/products Please see this for backing up snapshots.

Reply to [2.13.0] Exotic bugs (Shift-Delete unwanted multiple items on Desktop) in Fences Stardock Forums

We still have not been able to duplicate this internally. For anyone having this issue, it is probably best to open a support ticket with us if you have not already so we can add this information to the internal ticket on this issue. Please download and run the following utility: http://sd.stardock.com/SDSupportTool.exe This is a tool that we use to gather relevant log files and basic information about your compute

Reply to Never got product key in Fences WinCustomize Forums

That is the ticket that I responded to earlier. The support system is working at this time so maybe the emails are getting filtered on your end? I am going to send you a PM here with the contents of the ticket. You can respond via PM.

Reply to Never got product key in Fences Stardock Forums

It looks like your ticket was replied to on the 16th. I have responded to it again. Let me know if you do not receive it.