Unable to deactivate product key on previous pc

August 14, 2023 12:16 PM from

My hard drive crashed and I'm reinstalling the software but when I enter my product key I get the error below. I am unable to deactivate the other computer because it's gone and can't access it.

multiplicity

2,420 views 3 replies

Reply #1 August 14, 2023 12:41 PM from

Stardock Forums Top

I think this should help you deactivate a licence through your account:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Reply #2 August 14, 2023 1:48 PM from

Stardock Forums Top

That worked! Thank you!

Reply #3 August 14, 2023 2:07 PM from

Stardock Forums Top

Quoting CAL37, reply 2

That worked! Thank you!

End of CAL37's quote

You're welcome.

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