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Jörgen Westin
Jörgen Westin
Join Date 03/2023
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Update button not responding?

March 20, 2023 3:37:00 AM from Stardock ForumsStardock Forums

Hej, I have had a popup window for some time now, telling me there is an update for Fences available, but when I try to push the Update button nothing happens. There is also a "See what's new" hyperlink that is dead, so the only option left is to push the "Remind me later" button, which closes the window. 

I don't know if it's just me that has this problem or if it's more common, or if there is already a solution for it?

Best Regards, Jörgen

fences
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Jörgen Westin
basj
Join Date 03/2001
+1047 sdemployee
Reply #1 March 20, 2023 3:42:35 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. You are referring to Fences 3 or Fences 4? I don't think there is any new update for Fences 3 but Fences 4, does have update recently. V4.10.06. You can download it from your product account page: https://store.stardock.com/myaccount/products

Thanks
Basj,
Stardock Community Assistant.

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Jörgen Westin
Jörgen Westin
Join Date 03/2023
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Reply #2 March 20, 2023 4:48:02 AM
from Stardock ForumsStardock Forums

Thank you Basj,

 

I'll test that. 

I have version 4.0.7.2 currently on Windows 10 Enterprise. 

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Jörgen Westin
Jörgen Westin
Join Date 03/2023
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Reply #3 March 20, 2023 6:39:29 AM
from Stardock ForumsStardock Forums

Hej again Basj, 

the link didn't work out either? 

I just got an error message...

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Jörgen Westin
basj
Join Date 03/2001
+1047 sdemployee
Reply #4 March 20, 2023 7:38:41 AM
from Stardock ForumsStardock Forums

Hello,
Need to verify, you purchased Fences 4 directly from Stardock or via Steam? If via Stardock direct and you use this guide, do you get your to product and key : https://forums.stardock.com/486311/accounts-and-activation-support-faq#gettingproducts.

Thanks
Basj,
Stardock Community Assistant.

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Jörgen Westin
Jörgen Westin
Join Date 03/2023
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Reply #5 March 20, 2023 9:10:31 AM
from Stardock ForumsStardock Forums

Hej Basj,

I first bought Fences 3 in 2018 directly from Stardock, and an upgrade to 4 last year. I used my private email for this, but now when I created an account for the forum I used my work email, so that might be an issue. 

I found a "change email address" function that I have tried three times already, in order to switch to the other email for my forum account, but I can't get it to work for some reason. 

Thanks, Jörgen

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Jörgen Westin
basj
Join Date 03/2001
+1047 sdemployee
Reply #6 March 20, 2023 9:24:17 AM
from Stardock ForumsStardock Forums

Hello,
Please raise support ticket using the link below, use the email change option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Thanks
Basj,
Stardock Community Assistant

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Jörgen Westin
Jörgen Westin
Join Date 03/2023
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Reply #7 March 22, 2023 3:16:10 AM
from Stardock ForumsStardock Forums

Thank you Basj, I got some assistance from the support, and now everything seem to work fine! 

Best Regards, Jörgen

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Jörgen Westin
basj
Join Date 03/2001
+1047 sdemployee
Reply #8 March 22, 2023 3:21:25 AM
from Stardock ForumsStardock Forums

Great, glad to hear it worked out.

Thank you,

Basj,
Stardock Community Assistant

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