Black screen with windows update on Windows 8.1

I recently had to roll back a windows update that was severe enough that upon login, all I got was a black screen. The only means of doing _anything_ was to reboot into safe mode and rollback the latest windows update. Upon checking my "action center", I have the following problem report for the explorer process, which mentions something that looks like a window blinds exception being thrown:

Source
Windows Explorer

Summary
Stopped working

Date
‎5/‎26/‎2014 8:42 PM

Status
Not reported

Description
Faulting Application Path:	C:\Windows\explorer.exe

Problem signature
Problem Event Name:	APPCRASH
Application Name:	Explorer.EXE
Application Version:	6.3.9600.17039
Application Timestamp:	53156588
Fault Module Name:	StackHash_cae0
Fault Module Version:	0.0.0.0
Fault Module Timestamp:	00000000
Exception Code:	c0000005
Exception Offset:	PCH_59_FROM_WBLIND64+0x00000000000DDA80
OS Version:	6.3.9600.2.0.0.768.101
Locale ID:	1033
Additional Information 1:	cae0
Additional Information 2:	cae07e8a609bc2071a056a872275629a
Additional Information 3:	bcbb
Additional Information 4:	bcbb690e09c7f716940f2b963ab1b314

Files that help describe the problem
WERInternalMetadata.xml
AppCompat.txt
memory.hdmp
triagedump.dmp

I don't tend to run windows very often on this machine, and when I do, I tend to install a tonne of updates at once... so I'm not sure which one triggered this. The rollback claimed it was a "directx" update, but I know I installed many more than just that one.

10,599 views 3 replies
Reply #2 Top

Wizard1956, Thanks a lot! I'll try installing the other updates and skirt around KB2955164. Afterwards, I'll update to WB 8.05 (if I'm not already running it) and attempt to install KB2955164 and see if that helped. If I'm already on 8.05, I'll attempt an uninstall/reinstall. Having a clue what the trigger is makes this much more bearable :). Thanks!

Reply #3 Top

You're welcome. :thumbsup: