Gotta love Steam superfans....... "If it does not work right obviously it's not Steam, It's the user".
No one has to be a superfan to make that comment especially when talking about Skyrim, a game that can be heavily modded.
EVERY DAY there are ~2.5 to ~5 million people on Steam concurrently. If there were a problem with Steam, would the numbers remain that high?
I don't know what the problem was with his Steam experience. For all I know, it could have been Steam's fault. But there is one thing you cannot deny: Steam has the numbers. More than any other digital distribution service than any other vendor (except maybe Amazon, depending on how you view things). That means that if there is a problem with the service, they have access to a tremendous amount of crowd-sourced information on what is wrong; with 2.5 million+ users apparently using the service happily, I am willing to say that it is his system or that he used a mod that conflicted with something.
If Steam is really the problem, please come up with 2.5 million plus users that can prove that it is Steam and only Steam that is causing the problems.
And for the record, I'm no Steam 'superfan'. I spread out my digital purchases...I have no loyalty to any platform; I buy where ever I can get the best deal. Desura, GamersGate, GetGamesGo, GOG, Amazon, Origin (before my boycott of EA), B&M stores (I was introduced to Stardock when I bought Elemental:WOM from Wal-Mart and I bought FO 1,2 and Tactics on DVD), etc. I am no Steam loyalist. Consumers have valid concerns about Steam and having all your games on one platform. That said, for most consumers, Steam functions well. If it is not, look at your system before you blame something that 2.5 million+ people are using without incident.