Rivaire

Join Date 02/2013

Crash on load up ever since Map Pack DLC was released.

I have not been able to load up LH ever since there was an update on June 18th or 19th, which is when the LH Map Pack DLC was introduced.

I have LH on Steam. I didn't, however, purchase the DLC on Steam or Stardock. I was given the content through Steam for free. I will post a more detailed process of the acquisition if necessary, but the main point is that after acquiring the DLC and updates I cannot get LH to load. It will crash on the load up screen.

These are some of the things I have done so far in an attempt to get it to work:

I do not participate on any beta.

I have validated and verified game caches using Steam.

I have restarted Steam.

I have uninstalled LH off my PC and re-downloaded it.

I updated my NVIDIA driver to 320.18 and I use SLI for GTX-560 Ti

I use Kaspersky anti-virus and checked that my PC is not infected with viruses or trojans.

At this point, I haven't found a proper solution through Steam community hub or on the forums here at LH support. If this issue requires me to contact Stardock support directly, then I will do so when I receive proper instructions.

Below are links to a several samples of the errors I received.

https://www.dropbox.com/s/sfyoscj5pyqcwf9/legendaryheroes_17_crash_2013_6_23T20_17_40C0.mdmp

https://www.dropbox.com/s/133flowqiy45s3u/legendaryheroes_17_crash_2013_6_23T20_44_52C0.mdmp

https://www.dropbox.com/s/w9bmqrnxlpz2kzx/legendaryheroes_17_crash_2013_6_23T20_48_24C0.mdmp

I hope that by bringing up this issue will help more to those facing this problem.

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I hope Rivaire doesn't mind my posting about how his problem was fixed, maybe it will help someone in similar straits.

On a similar thread on the Steam forums, he mentioned that when restarting the game after validating files, only 1 file was shown as being reaquired. I suggested that it was likely the "prefs" files, resetting game preferences to default. He then found the(I assume) LH_prefs_setup, and after activating it, his game is now working, per his recent post on Steam's LH forum.

No idea if this will help anyone else, but felt it warranted mentioning.

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DerekPaxton

Join Date 03/2003

+309

Thanks for the followup.

And the Map Pack was released on the 20th, but it sounds like either way there was some local file corruption.

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No, I don't mind if you post that my problem is fixed. I'm not around often enough to keep posting my progress periodically.

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I am also experiencing this sort of problem. I just purchased this game and all DLC from Steam this morning, download/installed it and cannot start it successfully. Everytime after I try, and it crashes, I run the Steam "Verify Integrity of Local Game Cache" and it finds one file is a problem and replaces it. But when I go to start the game it crashes immediately after the start screen.

I thought it was related to the startup movie I never got to see, so I set "SkipIntro=1" in the prefs.ini file. At that point, I am able to get to a startup menu for a few seconds where it crashes there. I'm running a Windows 7 laptop with dual NVIDIA GTX 680M cards.

I've reinstalled/rebooted several times.

Was a solution found for this individual's problem, I believe the symptoms exactly mirror mine.

Thanks!

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To add to this, I've gone into the NVIDIA settings and set maximum performance as the default to all programs, in addition to this game specifically.

I reread above and after downloading that corrected file that is discovered in the Steam "Verify Integrity of Local Game Cache", I ran LH_prefs_setup - a window runs by too quickly to see what its doing.. After this and starting the game, again I am at a menu having skipped the startup video, I can browse the list for one second with my cursor when it then crashes.

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Here is my crash file:

https://www.dropbox.com/s/7phfrr93reoa2p0/legendaryheroes_18_crash_2013_8_4T17_3_33C0.mdmp?m

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