Crash on startup

Every single time

from Elemental Forums

I bought this game off Steam two hours ago... I would love to play it, but I can't even get it to start up.  I get a brief flash of the menu screen and then it instantly crashes with no error message.  I have tried reinstalling it, verifying the game cache, I've made sure that the three runtime installers have run correctly, my drivers are all up to date... I'm at a loss.

Help?

 

 

The debug.err file is as follows:

DebugMessage:  Version 1.12 last updated on: 01-02-2013 16:34 DebugMessage:  Entering WinMain Debug Message:  Command Line: DebugMessage:  *********DXDiag info follows.********* System Info Time: 1/2/2013, 17:01:02 DirectX Version: DirectX 11 Machine Name: STORMFURY Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030) Languages: English (Regional Setting: English) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 04/01/11 17:40:37 Ver: 08.00.15 Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.7GHz Physical Memory: 16384MB RAM Page File: 3832MB used, 28930MB available Windows Dir: C:\Windows

Display Info Display device 1: Device Name: \\.\DISPLAY4 Card Name: ATI Radeon HD 5570 Manufacturer: Advanced Micro Devices, Inc. Chip Type: AMD Radeon Graphics Processor (0x68D9) DAC Type: Internal DAC(400MHz) Key Device: Enum\PCI\VEN_1002&DEV_68D9&SUBSYS_E142174B&REV_00 Display Memory: 745 MB Current Display Mode: 1680 x 1050 (32 bit) (60Hz) Monitor Name: SyncMaster 2232BW plus,SyncMaster Magic CX2232GW Plus(Digital) Monitor Max Resolution: Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx6 Driver Version: 8.17.0010.1151 Driver Date: 9/27/2012 17:41:40 DirectX Acceleration Enabled: Yes  

Sound info Sound device 1: Description: Speakers (VIA High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_104383E4&REV_1001 Manufacturer ID: 1 Product ID: 100 Driver Name: viahduaa.sys Provider: VIA Technologies, Inc. Driver Version: 6.00.0001.8100 Driver Date: 3/2/2010 03:30:20 Type: WDM Other Drivers: Acceleration Level: 1 Cap Flags: 0 Min/Max Sample Rate: 0, 0   Sound device 1: Description: HD Audio HDMI out (VIA High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_104383E4&REV_1001 Manufacturer ID: 1 Product ID: 100 Driver Name: viahduaa.sys Provider: VIA Technologies, Inc. Driver Version: 6.00.0001.8100 Driver Date: 3/2/2010 03:30:20 Type: WDM Other Drivers: Acceleration Level: 1 Cap Flags: 0 Min/Max Sample Rate: 0, 0   Sound device 1: Description: SPDIF Interface (TX1) (VIA High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_104383E4&REV_1001 Manufacturer ID: 1 Product ID: 100 Driver Name: viahduaa.sys Provider: VIA Technologies, Inc. Driver Version: 6.00.0001.8100 Driver Date: 3/2/2010 03:30:20 Type: WDM Other Drivers: Acceleration Level: 1 Cap Flags: 0 Min/Max Sample Rate: 0, 0  

DebugMessage:  *********END dxdiag info.********* DebugMessage:  Using 2 samples for multisampling. DebugMessage:  Game Resolution: 1680 x 1050 (windowed mode) DebugMessage:  HAL (hardware vertex processing)ATI Radeon HD 5570 DebugMessage:  Presentation Interval: Immediate. DebugMessage:  Back Buffer Bit Depth: X8R8G8B8. DebugMessage:  32-bit z-buffer using 24-bits for the depth channel and 8-bits for the stencil channel. DebugMessage:  ** Checking Direct3D 9 Device Capabilities ************************************ DebugMessage:  A full-color cursor is supported in hardware at high resolution modes. DebugMessage:  Bump mapping is supported. Debug Message:  Device is now ready Debug Message:  GFX-THREAD: DISABLED DebugMessage:  Border size reported as 6 by 28 DebugMessage:  Shell initialization complete

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Reply #1 from Elemental Forums Top

Hi Delsorou,

I have  a very similar problem, but my game crashes already at the GFX-THREAD: DISABLED step.

Seeing that you have an ATI Radeon HD 5570 so almost the same as I do, think our problem is somewhat related to these Cards not beeing supported / causing bugs.

So I could recomend you to try the solutions discussed in my thread about the problem: https://forums.elementalgame.com/437433

I have already contacted Stardocks support over this topic but have yet to wait for a response / solution.

Only thing I did not try yet is downgrading my drivers to 12.8 mobility version as the user Dwilson seems to run with those... will try it now... but despite that it seems that ATI Radeon HD series seem to have problems with Fallen Enchantress.