DLC

from Elemental Forums

So I thought I'd buy the map pack but when I go to purchase it stardock tells me I don't own FE.  Is this a known problem that's being worked on or should I open a ticket?

6,603 views 7 replies
Reply #1 from Elemental Forums Top

Had the same issue at first.

Are you logged into your SD account on the SD store page?  If you're not it'll give you that error.  There is no option that I saw to log in as part of the process.

Log in first, then try to buy it.  

Reply #2 from Elemental Forums Top

The FE DLC page asked me to login, but that doesn't do anything.  You have to log in on the stardock store page to get it to recognize you.

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Reply #3 from Elemental Forums Top

Same problem, same solution.

Reply #4 from Elemental Forums Top

Quoting Kantok, reply 1
Are you logged into your SD account on the SD store page?  If you're not it'll give you that error.  There is no option that I saw to log in as part of the process.

Log in first, then try to buy it.  
End of Kantok's quote

  

After adding your item to the cart, before clicking "Checkout", please go to the upper right hand side of the page and login with the same credentials you did on fallenenchantress.com. You should be able to proceed with your purchase from there.

 

Sorry for any inconvenience guys, this will be looked at ASAP.

 

 

Reply #5 from Elemental Forums Top

I'm still getting the problem.

Reply #6 from Elemental Forums Top

1€ ≠ $1

The SD store sells the DLC for $4.99, but since I bought the Steam version it directs me to the Steam Store where they want me to pay €4.99 ($6.54) for it. Even it's not that much I goes against my gut when companies do that.

Reply #7 from Elemental Forums Top

okay that fixed it, thanks...I was wondering because as soon as I clicked buy it asked me to log in and then sent me to the store page....I didn't know I needed to log in a second time.  But it's all fixed for me now.