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FatNonFree
FatNonFree
Join Date 10/2010
+12

Can't install the game.

October 23, 2012 4:49:16 PM from Elemental ForumsElemental Forums

I've Downloaded it 2 times now and after it extracts it says file is corrupt.

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FatNonFree
seanw3
Join Date 12/2007
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Reply #1 October 23, 2012 4:51:08 PM
from Elemental ForumsElemental Forums

That means the download didn't work. Try downloading from internet explorer for a better download.

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FatNonFree
ozo
Join Date 04/2006
+4
Reply #2 October 23, 2012 4:54:17 PM
from Elemental ForumsElemental Forums

Make sure your Firewall is not blocking it too, i have ZoneAlarm but it prevents the installer from running unless i add the file manually to expection list.

Happened with Beta too.

But as Sean says, you most likely need to redownload the thing.

 

EDIT right... it seems the file refuses to open still. Wonder what's the issue now... EDIT2 sorry 'bout kinda hijacking the thread, since i don't have the exact same issue.

 

EDIT Fixed the issue, i think. It was ZoneAlarm but MSE.

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FatNonFree
FatNonFree
Join Date 10/2010
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Reply #3 October 23, 2012 5:10:27 PM
from Elemental ForumsElemental Forums

It works now, thank god! Right after I reported it, for some reason worked. Thanks for your help guys.

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FatNonFree
ozo
Join Date 04/2006
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Reply #4 October 23, 2012 5:14:22 PM
from Elemental ForumsElemental Forums

Well, my issue still exists. The file does not open. Apparently this time neither MSE nor ZoneAlarm were problems, since it is on both exception lists and nothing is happening.

I double clicked the exe, nothing happens but the computer runs very, very slow. And i cannot close the process via taskmanager either.

 

EDIT actually, it was about ZoneAlarm. Closed some related process and the file finally opened. Odd.

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FatNonFree
Kamamura_CZ
Join Date 03/2006
+34
Reply #5 October 23, 2012 5:52:17 PM
from Elemental ForumsElemental Forums

It did not work for me, tried 3 times in two different browsers (Chrome and Firefox). I have no firewall app preventing me from downloading, I have no problem downloading files from any other sources. Downloading 10+GB for nothing is not cool.

I have downloaded from Stardock Store. Anyone else having problems?

It seems strictly server - side to me (network interface overload, packets dropped, etc).

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FatNonFree
ZubaZ
Join Date 11/2001
+892 sdemployee
Reply #6 October 23, 2012 6:01:20 PM
from Stardock ForumsStardock Forums

Quoting Kamamura_CZ,
reply 6
It did not work for me, tried 3 times in two different browsers (Chrome and Firefox). I have no firewall app preventing me from downloading, I have no problem downloading files from any other sources. Downloading 10+GB for nothing is not cool.

I have downloaded from Stardock Store. Anyone else having problems?

It seems strictly server - side to me (network interface overload, packets dropped, etc).
no need to post multiple times.

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FatNonFree
ozo
Join Date 04/2006
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Reply #7 October 23, 2012 6:02:45 PM
from Elemental ForumsElemental Forums

I had no problem downloading the file, but opening it. Added it to expection lists for MSE and ZoneAlarm, closed ForceField process from ZoneAlarm and it worked just fine.

Also, the file should be 3.5GB or so, not 10+.

Did you remove the beta installation (if you had one) and the folder from My Games?

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FatNonFree
FatNonFree
Join Date 10/2010
+12
Reply #8 October 23, 2012 6:16:59 PM
from Elemental ForumsElemental Forums

Never mind the problem is still there I can't play. Now trying stardock central.

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FatNonFree
Nakor
Join Date 03/2001
+41 sdemployee
Reply #9 October 24, 2012 2:36:40 PM
from Elemental ForumsElemental Forums

A small Stardock Central update with additional logging for errors has been pushed out. We're putting additional retries into place if it hits a speed bump in the download process, but that's still being tested internally. Best additional suggestion testing here today: exclude the %USERPROFILE%\Downloads\Stardock directory from your anti-virus, or turn the AV off during the download. We've got at least one reproducible test case with file i/o getting blocked by the AV during download.

You can also email kwilas at stardock dot com and I can provide an alternative download in smaller chunks in the meantime.

Kris

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FatNonFree
Tarophon
Join Date 02/2008
0
Reply #10 October 24, 2012 2:45:14 PM
from Elemental ForumsElemental Forums

FallenEnchantress-1.00_setup.exe also did not extract for me, it stopped without warning at about 22% extracting every time. After numerous tries I came up with a solution:

Rename to FallenEnchantress-1.00_setup.zip and manually extract to a (temporary) folder.

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FatNonFree
Nakor
Join Date 03/2001
+41 sdemployee
Reply #11 October 24, 2012 6:48:02 PM
from Elemental ForumsElemental Forums

The self-extractor is a .7z one, so you would need an extractor that can handle that format.

You can also email kwilas at stardock dot com and I can provide an alternative download in smaller chunks. 

Kris

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FatNonFree
Nakor
Join Date 03/2001
+41 sdemployee
Reply #12 October 24, 2012 6:48:09 PM
from Elemental ForumsElemental Forums

Based on feedback and error logging on the server, we've put together an updated Stardock Central that should handle some conditions better.

https://www.stardock.cachefly.net/stardockcentral285-setup.exe

Added checking md5 of chunks after each chunk is written to disk (vs just in memory)
Added retries around the new code path for checking md5 after the chunks were written
Added additional error logging to server (for more verbose reporting of md5 vs file locking timeouts)
Updated file handler to improve compatibility with anti-virus scanning during downloads
Additional retries around in-memory md5 errors
.tmp file directory moved to LOCALAPPDATA\Temp\StardockCentral (to avoid indexing)
Updated error message on some IOException's to suggest temporarily disabling anti-virus

Kris

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