No beta key when buying from gamersgate, alot of people got the problem.

The site gamersgate say people will get immediately a beta key on pre purchase but people get no key

In short I bought the game from gamersgate.com and I got key at all.

 

In this thread you can see several people with the problem

http://www.gamersgate.com/gametutor?issue=239066

 

I really want to play the beta, please help.

 

3,012 views 10 replies
Reply #1 Top

If you paid Gamersgate you have to get the cdkey from them.

Reply #2 Top

There should be a link from your purchase confirmation on the site to the key info/download.

 

It's probably worth mentioning that I had one bad experience with Gamersgate, where they underestimated the number of people interested in something I was purchasing.  As a result, they didn't have enough keys.  For two weeks.  I got a refund, instead of waiting.

 

Reply #3 Top

@Heavenfall

 

It's just that gamersgate support have not answered and that there are several people with the problem, so I though it would maybe be logical to post about it on the forum.

 

@Glazunov1

 

I and others have read the email and looked in the spam folder, and looked at the gamersgate site but there is no key. So maybe gamersgate got too few keys, I hope someone who makes the game reads this and maybe gives gamersgate more keys if that is the problem, I really want to play the game.

 

 

Ps: maybe if I post a daft image I made that has nothing to do with this. Then someone who can do things will notice this problem, as I have no faith in that gamersgate will do anything this century.

 

The picture is relevant as it symbolises me looking for the key :s

Reply #4 Top

They didn't send you a key or anything?

Reply #5 Top

Sounds like one of those Gamersgate "we've oversold!" deals, then.  Try contacting their customer support.  In my case, on a weekend, it took about 48 hours to hear back--fair warning. :(

Reply #6 Top

@Frogboy

 

They sent me no key sadly. The site say I got a unused key, and say how to enter it into steam, But have given me no key. It's a mystery.

 

@Glazunov1

 

I have tried to contact support but It has been 36 hours and no reply :( And several people got the problem. So I do not got my hopes up for a quick solution. They probably ran out of keys. And I really wanted to play the game.

Reply #7 Top

Well... if anyone REALLY wants to play you can always cancel the order with your bank and order it again from somewhere else (perhaps direct from the developers... wink).

 

There are repercussions if you don't get a refund through the vendor and just cancel the order. Some places will blacklist you for doing this, though I have no idea if Gamersgate would do this. 

Reply #8 Top

Quoting UmbralAngel, reply 8
There are repercussions if you don't get a refund through the vendor and just cancel the order. Some places will blacklist you for doing this, though I have no idea if Gamersgate would do this. 
End of UmbralAngel's quote

 

I can't speak for anybody else, obviously, but in my case there were no problems.  I don't see why there would be.  If you purchase a key, and a key isn't delivered, you've not received the goods you paid for.

Reply #9 Top

Yay the problem is fixed now :) And I am now dowloading the beta :) If someone did something then I must say thank you to that someone! :)

Reply #10 Top

Probably Kraxis.  He's a sentimental old meddler.