Symptom:

After installing or updating the game you may get a popup that says the following and keeps the game from running:

"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

Cause:

This is being caused by a missing C++ redistributable, vcredrist_x86.exe.

Fix:

We will be updating the download to include the missing redistributable, but until then you can resolve this be either:

1. Updating windows, including security updates.

or

2. Manually downloading and installing the appropriate version of vcredrist_x86.exe (link below).

Link to site: http://www.microsoft.com/en-us/download/details.aspx?id=26347  It is the 3rd file in that list.

Here is a direct link to the file if you prefer: http://download.microsoft.com/download/8/B/4/8B42259F-5D70-43F4-AC2E-4B208FD8D66A/vcredist_x86.EXE

Please let me know if anyone continues to have the problem after installing that updated redistributable.