I will never again buy a steam game because of their Orwellian policies. Every so often they come up to me and say "We are changing the terms of the deal you have with us and if you don't agree we will delete all of your games and you can't play anymore". Every time they update, it gets worse - before too long you will have to agree to let steam function as policeware or they will delete all of your games. This is more than a privacy issue or a trust issue, this is an issue that the entire industry of video game companies has decided they are entitled to steal my private information and sell it to companies like spokeo for profit while paying me no royalty for using my information as the product.
With digital distribution there are advantages: you can generally install games on a different machine, without worry of a scratch on a disc. you don't normally have to have a clunky manual to type in DRM passwords every time you want to play. If your house burns down and your computer is destroyed, your digital property survives the fire. But these days, a hacker can steal your account and gift himself your games - no longer is digital property theft-proof, there is a risk in it. Also, most digitally distributed games require constant internet connection meaning when a storm knocked out my internet several months back i could not play my games. There are many reasons i might not have internet access "right now" and i should not be unable to play my game because of that. And fusing digital distribution with the ability to destroy my ability to play the games just because i say no to something i don't like makes the model less attractive.
Steam might not be the only company responsible for this plague, this parasite model that is anti-customer in the worst way. Steam however, is the most influential catalyst. I can understand steam denying me access to steam community, store and workshop if i disagree to new terms of service, but deleting my games? really? this is how a bully operates. he tells you that you have to agree with what he wants or he will punish you and deprive you of something. Steam uses bullying as its policy and while it might not function as full spyware/malware right now - it could change to become that tomorrow and your choice is to agree or lose all the games you paid for. This threat always lingering over my head. Digital distribution is a good thing on paper but even with steam sales, you have games released at different prices in different countries - living somewhere means you have to pay more! And they don't compete with each other, the steam prices are never cheaper than going to the store except during insane sales which are backed up by the threat that i not only don't own what i paid for - but you can take it away from me.
I want an honest pro-customer game industry that understands the rights of the customer - after all, it isn't like i am allowed to tell steam my new terms of service is that they are not allowed to collect any information about me or else they lose all the money i paid them for games, and they aren't going to reimburse me if they do delete my account. Also, there is no way to contest any decision steam makes that you don't like - you can't even take it to court any more. Steam knows how expensive it would be to sue them for a policy change and they know they will find at least one judge who agrees with them entirely. Customers should be allowed to play their games without being connected to the internet, and have permanency over their purchases. Steam is not the only guilty party - the entire industry is just a parasitic, destructive force as a whole.
So while i have some games that were before steams Orwellian policies, i stopped buying their games and am committed to never again buying a product that someone can repossess for my refusal to let them have the free service of collecting all my information and selling it to their friends without paying me a royalty. Part of the problem is they get paid more from these companies and advertisers than from customers - they have no interest in gamers, who are now just a medium to let them contract information fishing scams for bigger money. so who is their real customer and what is their real product? it feels to me that the 'game' is just a front to install malware and make you agree to the malware because of a financial investment you have in a program that requires that malware to run.