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FE gets Smart Exception support

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FE gets Smart Exception support

from JoeUser Forums

Unlike Beta 1 where users had to post their stuff for us to get their crash logs, in Beta 2, crashes are automatically uploaded to us via Smart Exception which is something originally developed for WindowBlinds but was put into FE beta 2.

Here’s what we see on our end:

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You should definitely post crashes and other info in the beta forum so that we can work directly with you. But this way, we at least get all the good details.

So far, stability seems to be very OS specific (Windows XP users are definitely suffering according to the logs).

55,019 views 29 replies
Reply #26 from Elemental Forums Top

Quoting Gammit10, reply 25
From a guy who does software support currently (and work about 15 minutes from you, *cough* ), this is kinda hot.
End of Gammit10's quote

You should be keeping in touch as support people are hard to find. Particularly gamers.

Reply #27 from Elemental Forums Top

Quoting Frogboy, reply 26

Quoting Gammit10, reply 25From a guy who does software support currently (and work about 15 minutes from you, *cough* ), this is kinda hot.

You should be keeping in touch as support people are hard to find. Particularly gamers.
End of Frogboy's quote

I would love to.  I currently work in Ann Arbor for Thomson Reuters.

Galactic Civilizations IV
Reply #28 from Elemental Forums Top

I take it there is no on-screen confirmation that this report is sent to Stardock? I've had plenty of crashes but haven't seen anything until noticing this post. Not that I have a problem with the sending of the info, just want to make sure you are actually getting it.

Reply #29 from Elemental Forums Top

Quoting Frogboy, reply 24
Win7 64-bit lets FE use 4GB of memory. On XP it's only 2GB.
End of Frogboy's quote

Hmm... I'm on win7 x64, and I have 8gb of memory, but last night when I was playing I was getting a lot of slowdown on Next Turn. Medium map, 3 rival factions remaining. What was happening at the time to cause the slowdown was... I pretty much had the game wrapped up, and I decided I wanted to go for the spell of making victory. I didn't really need to worry about any of the other factions, one was amassing multiple armies on my border, but I had one army there that could take them all out. So while I was researching, building the towers, and casting the spell, I was just clicking next turn over and over again. I never gave the chance for the background AI threads to catch up.

However, the reason I brought this up, was during the slowdown, I switched over to check task manager, and I noticed it was only using just over 1GB. I thought that was conservative, considering I had so much available (even to a 32 bit app), and it seemed to be chugging away so hard.

 

 

Edit.. sorry, I linked to this topic, and didn't realize i was resurrecting.