In the meanwhile, please contact Gamestop's support directly if you're having issues with Impulse.

I'd recommend waiting

a) The new updater will be out soon.  The FE beta is supposed to be out in around two weeks, and the new client will be out before FE beta is out.  It's coming really soon.

You're supposed to get a discount on FE for buying the original game.  If you get WOM ultra-cheap, it may be cheaper to keep it.

c)  One suggestion- try 4am to download from client-I-refuse-to-name, you can sometimes get it to work then.

d) Are you using an email to log in?  That's required now I think.

Thankfully in two weeks Stardock fans won't have to worry about dealing with these problems.  I don't blame Stardock for Gamestop's mismanagement, but it's still very disappointing because one of the best choices became the absolute worst.

You only get the discount if you bought it before the cutoff time. I don't know when that was but it feels like it was earlier in the year. And I have been waiting two years for this game. Also, how are you a 2.4M forum user that just now got the game? Old GalCiv gamer?

there is two other methods for the downloading of the current version of the games(e:wom, e:fe & sins trinity),

1 go to (https://store.stardock.com/myaccount/products/) log in with your account that has the e:wom registration (if you do not have the installation/registration code then email sales@stardock.com)

2 go to this thread(https://forums.stardock.com/419935), download the SDC beta, insert the install code for the game into your account, then download, and if you have problems then again email sales@stardock.com

hope this helps

harpo