hello stardock has gotten back to me and have solved the problem of not bein able to play multiplayer in elemental now ill pass it on to u all that have this problem.the problem is the game did not register properly to your account and thats why u get this error when tryin to log in heres the fix.close down impulse and go to stardocks website then click support (make sure u use internet explorer)once at the support site download this http://sd.stardock.com/curthendzell/fix_registrations.reg once saved click and run this after u run this fix restart impulse and log back in now u will be able to log in in game and play multiplayer hope this helps others hats off to stardock for the quick and correct reply to this problem...l8er