To all those who plan on getting a refund, make sure you have everything ready up front.
This means the game's serial number, your hardware and OS specs, descriptions of the problems and how to reproduce, a .zip containing all the logs produced by the SDSupportTool.exe, and maybe a few of the .zip files found in C:\ProgramData\Stardock\Elemental - War of Magic that follow this format:
The support team will stall as long as possible on a full refund, often offering the 75% option as a quick fix, but be consistent and insist that you want the full refund. It isn't as easy and quick as others say. The game is obviously broken technically and I've posted a few times about my issues but I'm still being asked for logs and such by tech support, who clearly do not want to approve my refund.