Elemental Crashes on my Windows 7 x64 machine. Is there a tech support forum?

from Stardock Forums
For the last few updates of the Elemental Beta, I have been unable to run the program after installation. I get a full black screen, then the dialog box telling me Elemental has crashed, and do I a) Want to go online to look for a solution (which does nothing) or b) Close the program (which does close the minimized Elemental window). The details of the error message follow: Problem signature: Problem Event Name: APPCRASH Application Name: Elemental.exe Application Version: 0.9.8.0 Application Timestamp: 4c50af23 Fault Module Name: USER32.dll Fault Module Version: 6.1.7600.16385 Fault Module Timestamp: 4a5bdb3c Exception Code: c0000005 Exception Offset: 00016833 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional Information 1: 7467 Additional Information 2: 7467df24071525d4eec16f9ef9a10ae1 Additional Information 3: 66f4 Additional Information 4: 66f40e9880008f3010b1d0b486e603d3 Is there a quick and easy fix for this or do I just need to wait. Thanks. V/R Bob Mercer
13,353 views 10 replies
Reply #1 from Stardock Forums Top

I too am having that issue, have yet to find the forums for the beta

 

Glenn

Reply #2 from Stardock Forums Top

I don't have WIn 7, but I do have Vista 64.  I can't go for more than a few turns in the campaign without crashing.

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

I am also using Win7 64bit and also experiencing crashes after a few turns in campaign mode.

Reply #5 from Stardock Forums Top

this is giong to sound really stupid but try running the game with the windows resolution window open.

 

In other words right click on desktop and go to screen resolution.  Then keep that window open when you launch the game.  I don't know why but there are some games that don't run well in windows7 unless you do this (Starcraft, Command and Conquer, Jedi Knight, Jedi Academy, ect.....)

Reply #6 from Stardock Forums Top

Same issue vista 64, I either get black screen or title screen and that it program stops responding and I have to kill it with task manager, I have had this problem since beta 3.

Reply #7 from Stardock Forums Top

no sirs!   you, dimstog/rpanic, are NOT having the same issue.  

 

Notice the original post was August 8th.  Go find a post that actually pertains to the version of the game you're playing.  (I will accept that some bugs may still exist that were in the beta, but I can almost promise it is not this one)

Reply #8 from Stardock Forums Top

Elemental started working on my Vista 64 machine not sure what fixed it but these are the things that I did. This was all after I deleted all traces of elemental from betas before full release<< so this didn’t seem to help.

Launched directly from Element folder after I did this no go then:

Launched elemental_docs_cleanup and elemental_wipe_prefs located in the elemental folder.

Then tried to launch again from Elemental folder and it worked.

The game will start most of the time and even when it doesn’t it does not go into not responding like it was since beta 3. Could part of the issue be a network problem?

Reply #9 from Stardock Forums Top

I'm running windows 7 64 bit and have not had any crashes.  Hopefully it will stay that way :)  I've played a long time.  Maybe 10 hours since release.

My system is a quad core intel cpu with an nvidia 465 graphics card with recent drivers.