[BUG] Game fails to start on Windows 7 64 bit

from Elemental Forums

I bought a new computer this weekend and after downloading Impulse and then Elemental was all set to start a new game on the beta.  Unfortunately, after presenting the small window giving me an option to update the game, look at the manual, or play the game, when I select to play the game, I never get farther than the splash screen.  Looking at task manager, Elemental has stopped responding and in fact I need to end it in order to get back any control on my PC.  I looked for a debug file in the c:\program data\stardock\elemental... directory and did not see any error files or zip files for that matter so I suspect the lock up came before the game actually started running.  Any suggestions?

2,213 views 7 replies
Reply #1 from Elemental Forums Top

I have not had any problems using 64 bit 7, been running it since the early betas. Check to make sure firewall in not getting in the way. Update video drivers, and sound card drivers, some times new systems set on the shelf a while and the drivers get stale. That's all I got man, I hope this helps!

Reply #2 from Elemental Forums Top

I had the same problem (with the same OS) when I started 3C for the first time. On the second try it worked normally. I didn't do anything differently, didn't even reboot or restart Impulse.

Sins of a Solar Empire: Rebellion
Reply #3 from Elemental Forums Top

I don't have any problem starting the game, so your problem might has nothing to do with windows 7 64bit

Reply #4 from Elemental Forums Top

No problem here as well.

Reply #5 from Elemental Forums Top

no problems other than firewall sins beta 2 on win7 64 bit

harpo

Reply #6 from Elemental Forums Top

I looked for a debug file in the c:\program data\stardock\elemental... directory
End of quote

Debug.err files are generated in My documents\My Games\Elemental.

Reply #7 from Elemental Forums Top

Thanks kyro for the information.  Once I found the debug.err file I was able to find and fix the problem.  Windows 7 likes to place files in many and different places than XP.