Stardock will be closed for the week starting on Monday, June 29th and we will be returning on Monday, July 6th. We will be monitoring support tickets and forums during this time but expect delays in responses during this time.
Elemental Forums
I tried to order Disciples 3 on Impulse yesterday, but I haven't received the confirmation email yet. How long does it usually take to receive the email, by your experience(s)?
Thanks in advance.
Instantly. Have you checked your spam folder just in case? Did you order with Paypal that might have a different e-mail address attached to it than the one on your Impulse account?
If none of those are the case, chances are your order got flagged for manual checking for fraud prevention. Stardock (and all digital retailers, really) always have to deal with credit card fraud, and they get penalized pretty badly if they let one through, so Stardock's fraud checks are a little stringent. The queue is processed manually, but I think a day should have been enough time.
To be sure, you should send an email to [email protected] and check up on it.
Welcome Guest! Please take the time to register with us.