Limited Edition Upgrade - Double shipping?

from Elemental Forums

I pre-ordered Elemental... oh man, forever ago - the digital + boxed version. Now I want to upgrade to the Limited Edition, which is apparently +$20. I'm cool with that, but when I get to checkout, it wants to add $10 for s&h... which was already part of my original order (making total S&H after upgrade $20). Am I understanding this right?

elemental
7,548 views 7 replies
Reply #1 from Elemental Forums Top

for this I recommend contacting customer service on monday or by email trouble ticket for your impulse account... as my shipping for the limited edition is listed as $10.00

Reply #2 from Elemental Forums Top

Ok, here's what's going on (for others who run into this) - the S&H is "preliminary" until you log in for the checkout. Once you log in and get to the final checkout screen, it knows whether or not to charge the S&H. In my case, when I got to the final Confirmation page, it dropped the additional S&H and only charged me the bare $20.

I assume it works this way to allow customers who pre-ordered digital-only versions to easily upgrade to the LE (which is a physical product and therefore requires a S&H charge).

:grin:

Ashes of the Singularity II
Reply #3 from Elemental Forums Top

Veraxus is right. Once you go through the checkout process the shipping winds up right in the end. It's just the initial number that's wrong.

Reply #4 from Stardock Forums Top

Something related that I'd like to know (because I first assumed this wasn't the case) - if you buy a boxed version, do you still have access to the digital version and the convenience of an Impulse install?  I guess so since we'd have a CD key, right?

Reply #5 from Elemental Forums Top

Yes.

Reply #6 from Elemental Forums Top

can i downgrade?

I ordered the regular box version. I was excited about the original box version hoping for a nice manual full of lore. But i think the regular version will get jibbed, while the Extra version will get all the goodies. Rather not pay that hefty $10 shipping if im not getting anything cool in my regular CD version.

Reply #7 from Elemental Forums Top

You'd need to contact sales about that since it'd probably involve canceling an already-charged order and reordering.