[Multiplayer] Can't Connect

from Elemental Forums

it says "Unable to Login. This may be due to an incorrect login or password"

I just relogged into impulsedriven page to make sure I knew my password - still didn't work.

I even changed my password to see if something was wierd - still can't connect.

Sorry if there is something I am not aware of but find no information with forum search regarding multiplayer connectivity.

2,634 views 5 replies
Reply #2 from Elemental Forums Top

Ok three days now unable to log into multiplayer and no help from anyone. No one else has this problem? Or am I the minority so no one cares? Stardock?

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Elemental Forums Top

See the other thread you linked just above.

Reply #4 from Elemental Forums Top

I'll copy my reply from the other thread

If it happens again, there are some debug files that you can send us.  On Vista and Windows7, zip up the folder C:\ProgramData\Stardock\Elemental - War of Magic\ImpulseReactor and send it to[email protected].  On XP, the folder is D:\Documents and Settings\All Users\Application Data\Stardock\Elemental - War of Magic\ImpulseReactor.

I'll also speak with the overlay programmer about returning the correct error message.

 

Reply #5 from Elemental Forums Top

Copying my reply from the other thread:

The next update will have an updated overlay which should return more helpful error messages.  In the meantime, you can check the folders I mentioned above for the log files and look at one of the files whose name starts with CVPLoginResponse.

If you see the message "Sorry but your account does not have access (a valid registration) to this title" it usually means that your Impulse account uses a different e-mail than the one you provided to the Impulse store when purchasing Elemental.  Support can take care of this problem quickly, so if you e-mail [email protected], it will expedite things if you paste the error message into the e-mail. Otherwise, they'll just forward them to me and I'll have to tell them to fix it. :)