4 hours trying to install Entrenchment..WTF is this?

So i went and bought the retail copy (boxed) of SINs because i've got a brand new machine and thought i'd save time by not having to re-download it ( i previously had bought the download copy) and i had seen the email about Entrenchments, which looked very cool.

So i installed from disc, all went fine.  version 1.05

then i followed the link from the email i had been sent and bought Entrenchments

then i installed 'Impulse'

Then Impulse said i needed an update, big one too, to take me to 1.15, so i sat there and downloaded 250mb which wasnt exactly fast at 500k sec.

Then after closing impulse and running the game i clicked on 'Update' game which reopened Impulse ( i wanted to make sure there were no further updates).  Impulse said i was installed and no further updates showed, version was 1.15.

Great!  now i clicked the link i had been sent when i purchased Entrenchment and it downloaded the following file:

Sins_Bonuspack_105_setup  (16.6MB)

i ran this and it installed fine.

i then re-ran the game and again clicked update game to check (this time) that there were no updates for Entrenchment itself.  Impulse said my current version was, once again, 1.05 !! and that i needed to redownload the 1.05 - 1.15 update.  i did this, then re-ran the bonus pack (entrenchment and same DAMN THING AGAIN!)

Ok, i deleted registry keys and uninstalled and tried again, from scratch, SAME THING AGAIN!

 

i also tried (after i had updated from 1.05 to 1.15 but BEFORE running Entrenchment), updating the game key that came with my email, same result

The instructions (...) that came with the purchase confirmation email itself were beyond rubbish:

 

=--------------------------------------------------------------------=
----- Stardock.net Accounts ----
Name : Deleted
Email : Deleted

Password : Deleted

Product Name : Sins of a Solar Empire (Digital Download)
User Name : deleted
Download : http://www.impulsedriven.com/about.asp (Install Impulse AND use serial above). Download2 is update.
Download 2 : http://dl4.stardock.com/download.aspx?d1=uNJHWSL9GC5v5Lhf1jEku8sLu0vMGvOGBqzVTXi5SYD8QKaIZ5ij2g%3D%3D
Serial number: Key number deleted 
Product Name : Stardock Central Component Manager
Download : http://sd.stardock.com/sdcentral_setup.exe
=--------------------------------------------------------------------=

**If there are no serial numbers listed in this email, we have no products
registered to this email address. Email [email protected] with any
questions.
------------------------------------------------------------------------

 

What the hell is going on here? i am not some clueless monky with no technical knowledge and yet even i could not decipher how the hell i was supposed to get this game working
 
I am really angry that your product has wasted my entire evening and that i have wasted money repurchasing a game purtely to play an expansion that does not work.

 

Tim

 

 

 

 

 

 

8,274 views 7 replies
Reply #1 Top

Tim,

Most likely what happened is you may have used a different e-mail when you purchased Entrenchment than your original Stardock.net e-mail.

This happens a lot with PayPal. Send us an e-mail, [email protected], and include the info you posted above, without the e-mail/serial number being removed. We can merge the two accounts, if that is what the issue is about.

Bet it is.

 

Reply #2 Top

email sent with all data as requested.

 

Tim

Reply #3 Top

Spent 6 downloading sins

LOLOLOL

Reply #4 Top

Just got this for my son.  I can not get it to let me install even though it says I am in the dropdown list of registrations twice.  I bought with credit card on line.  Please help.  stormer97

Could it be I'm on his computer but used my e-mail address?  Help

Reply #5 Top

Stardock really, really, needs to nicely write up this arcane installation procedure and put the instructions on the web page, purchase confirmation page, and in the confermation email.

Reply #6 Top

stormer97,

Yes, if the base game is listed on one e-mail and a different one is used to purchase Entrenchment. You need to e-mail us with the two e-mail addys and tell us which the account should use, we can merge them and everything will work.

 

Reply #7 Top

Tim,

Check your e-mail, your accounts have been merged.