Not that Impulse is without failings, but SD does a great job of customer satisfaction and has a great product.

Ya, I had to restart my comp after ETW install since it kept bugging, freezing, and generally slowing down my computer. This was probably due to it going into sleep mode half way through install though...

The difference between Impulse and Steam:

Stardock/Impulse focuses on customer Care therefore makes lots of cash.

Steam focuses on making cash, bolts on customer service, and therefore fails on both.

There is a huge difference between Customer Care and Customer Service. Because Stardock practice the former, the latter just happens as a natural by product.  Steam has no idea what the concept of Customer Care means, and therefore it will never succeed at Customer Care, let alone succeed at long term revenue growth - Steam will in the end, choke off its own revenue stream by such short term sillyness.

Eventually it will penetrate the brains of the less well endowed that a philosophy of constant short term dash-for-cash, always ends in grief, its only a question of who holds the parcel when the music stops - as the Banks recently and painfully found out.

Regards
Zy

I would like to post a partial retraction of my disparaging comments above. The reason ETW wasn't installing was b/c D2D provided me with only the product key for extra content rather than the key for the game. It is not know if this was an overlook on the part of D2D, Steam, or Sega. I will also say that once the proper key was used the game installed without incident.

I did not intend for this to be a whining thread but as a thank you to Stardock. As mentioned above I was overly harsh to Steam and I admit that. That, however, does not change the fact that I will still be hesitant to use Steam and D2D in the future because of this experience.