Stardock ticket

How long does it take for a response from stardock?

Is it just me. I posted a ticket to stardock on 8/15/07, That would be 11 days ago and still have not got a response from Stardock . They say it takes up to 2 days.

So my question is.

How long has it taken for your own ticket to stardock to get a response?
3,681 views 12 replies
Reply #1 Top
did you get the autoreply?

if not, check your spam

you can sign in to helpserve to check the ticket

the autoreply has instructions for followup so a subsequent email as followup won't bump you down the list
Reply #2 Top
Yes. I did get the auto reply.
The ticket says received.
Reply #3 Top
the autoreply has instructions for followup so a subsequent email as followup won't bump you down the list


at least it used to
Reply #4 Top
I am sorry you have not received a response yet. I will direct this to technical support so they can look into your ticket.

Thanks
Reply #5 Top
Your issue was for permission to use a copyrighted image, answers to these kind of questions can take some time. I will try nudging them a bit.

Reply #6 Top
Thanks highlander and jennbean

I kinda figured that it was not a easy one to answer. I was kinda hopping to get some kind of response like you just did. That way i would know that you where working on it.

Again thanks
Reply #7 Top
still waiting. I can not even count how many days its been.
Reply #8 Top
Thing that make say Hhhmmmmmm.
Reply #9 Top
WeatherBound: I don't know whether your question had been forwarded previously, but I have just made sure this was sent to the right department. You should receive a reply shortly.
 
When you have an inquiry that's not what one would consider standard issue, I would suggest logging into the Stardock irc live chat and inquiring from there. This is generally the best way to get a hold of people that do not have a regular line of communication to the outside world.
 
To get onto the chat, you could either (1)use Stardock Central ( http://sdc.stardock.com/sdcentral_setup.exe ) and click the 'Chat' button once you're logged in or (2) use an irc client and log onto irc.stardock.com. Just ask your question in either the #sdcentral or #stardock channel, and someone will be able to get you assistance shortly.
 
Apologies for the delay!
 
-Mike
[Stardock Support]
Reply #10 Top
Thanks milksama.
Reply #12 Top
Thanks karmaGirl.