Stardock ticket

How long does it take for a response from stardock?

from WinCustomize Forums
Is it just me. I posted a ticket to stardock on 8/15/07, That would be 11 days ago and still have not got a response from Stardock . They say it takes up to 2 days.

So my question is.

How long has it taken for your own ticket to stardock to get a response?
3,681 views 12 replies
Reply #1 from WinCustomize Forums Top
did you get the autoreply?

if not, check your spam

you can sign in to helpserve to check the ticket

the autoreply has instructions for followup so a subsequent email as followup won't bump you down the list
Reply #2 from WinCustomize Forums Top
Yes. I did get the auto reply.
The ticket says received.
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Reply #3 from WinCustomize Forums Top
the autoreply has instructions for followup so a subsequent email as followup won't bump you down the list


at least it used to
Reply #4 from WinCustomize Forums Top
I am sorry you have not received a response yet. I will direct this to technical support so they can look into your ticket.

Thanks
Reply #5 from WinCustomize Forums Top
Your issue was for permission to use a copyrighted image, answers to these kind of questions can take some time. I will try nudging them a bit.

Reply #6 from WinCustomize Forums Top
Thanks highlander and jennbean

I kinda figured that it was not a easy one to answer. I was kinda hopping to get some kind of response like you just did. That way i would know that you where working on it.

Again thanks
Reply #7 from WinCustomize Forums Top
still waiting. I can not even count how many days its been.
Reply #8 from WinCustomize Forums Top
Thing that make say Hhhmmmmmm.
Reply #9 from WinCustomize Forums Top
WeatherBound: I don't know whether your question had been forwarded previously, but I have just made sure this was sent to the right department. You should receive a reply shortly.
 
When you have an inquiry that's not what one would consider standard issue, I would suggest logging into the Stardock irc live chat and inquiring from there. This is generally the best way to get a hold of people that do not have a regular line of communication to the outside world.
 
To get onto the chat, you could either (1)use Stardock Central ( http://sdc.stardock.com/sdcentral_setup.exe ) and click the 'Chat' button once you're logged in or (2) use an irc client and log onto irc.stardock.com. Just ask your question in either the #sdcentral or #stardock channel, and someone will be able to get you assistance shortly.
 
Apologies for the delay!
 
-Mike
[Stardock Support]
Reply #10 from WinCustomize Forums Top
Thanks milksama.
Reply #12 from WinCustomize Forums Top
Thanks karmaGirl.