[email protected]?

from Stardock Forums
Anyone know if they answer emails?...I switched hosting providers for my website..so my email has changed..I need to retrieve my key and upgrade my software. I have emailed them and it has been a couple days. Just curious if anyone has had any problems contacting that email address ([email protected])

Thanks in advance.
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4,704 views 10 replies
Reply #1 from WinCustomize Forums Top
They will answer, usually within a couple days.   
Reply #2 from WinCustomize Forums Top
Did you recieve an immidiate reply stating that your email had been received?
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Reply #3 from Stardock Forums Top
I did not get a reply. Is there supposed to be an auto-reply?
Reply #4 from Stardock Forums Top
There's an auto-reply.  Check your spam filters to make sure it didn't get sent to the wrong place.
Reply #5 from Stardock Forums Top
Well the new email address is also web-based..which when I check from the webmail..still no reply. I will submit again. Would be kind of dismal for me to not get my key..I really like the software.
Reply #6 from Stardock Forums Top
Something I noticed....my sent box has reported that email was sent this morning at 11am. I fired it off a couple days ago. I have outlook set to send/recieve on exit. Wonder how it missed that one. LOL. I sent another and will see what happens in the next couple days.
Reply #7 from WinCustomize Forums Top
If you're retrieving product keys, try using this form. It will send you an email to the email account you registered with that has all your product information and serial numbers.
Reply #8 from Stardock Forums Top
Cerebro...the problem here is that I no longer have access to the email account I purchased with. At the same time.. I have not recieved an auto-reply or any notification that my request has been submitted. That form would work, if I had access to my old email account. Thanks for trying though.
Reply #10 from Stardock Forums Top

StereOptical,

You can change your email if your registrations are currently associated with your StereOptical account.  Just click on the My Account link at the top and then click on the Personal Information tab (direct link: http://sdcentral.stardock.com/accountsetup.asp?sdid=1).  Then you can use the form at Http://support.stardock.com to have your registration information emailed to you.