Home | Recent Posts New Topic
lordfrank
lordfrank
Join Date 11/2008
0

Can Windows 8 run this? CTD problems

July 1, 2013 11:26:12 AM from Elemental ForumsElemental Forums

Bought a brand new computer, my first real desktop in fact, and swiftly installed FE as before it was too demanding for my laptop.

And now FE keeps crashing either during the intro or as i reach main menu, without giving me an adequate explanation besides "fallen enchantress has encountered an unexpected error".

 Browsing around this thread has indicated win8 was iffy durig the beta phase, so i ask... Is my problem due to FE not supporting win8?

Would appreciate an answer either way, so i know whether its pointless to keep trying to fix this problem or not, cheers!

Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
lordfrank
kryo
Join Date 05/2003
+458
Reply #1 July 1, 2013 5:47:41 PM
from Stardock ForumsStardock Forums

Please post your debug.err file so we can take a look--it will typically give some indication about the problem.

Reason for Karma (Optional)
Successfully updated karma reason!
lordfrank
lordfrank
Join Date 11/2008
0
Reply #2 July 2, 2013 6:28:18 AM
from Elemental ForumsElemental Forums

DebugMessage:  Version 1.20 last updated on: 06-30-2013 14:41
DebugMessage:  Entering WinMain
Debug Message:  Command Line:
DebugMessage:  *********DXDiag info follows.*********
System Info
Time: 7/1/2013, 16:12:24
DirectX Version: DirectX 11
Machine Name: BERNICOMP
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)
Languages: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 09/07/12 22:02:56 Ver: 04.06.05
Processor: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Physical Memory: 8192MB RAM
Page File: 1578MB used, 11189MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce GT 610 (Microsoft Corporation - WDDM v1.2)
Manufacturer: NVIDIA
Chip Type: GeForce GT 610
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_104A&SUBSYS_522219DA&REV_A1
Display Memory: 4050 MB
Current Display Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 9.18.0013.0286
Driver Date: 6/28/2012 03:06:36
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description:
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID:
Product ID:
Driver Name:
Provider:
Driver Version:
Driver Date:
Type:
Other Drivers:
Acceleration Level: 0
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


DebugMessage:  *********END dxdiag info.*********
DebugMessage:  Using 2 samples for multisampling.
DebugMessage:  Game Resolution: 1440 x 900 (windowed mode)
DebugMessage:  HAL (hardware vertex processing)NVIDIA GeForce GT 610 (Microsoft Corporation - WDDM v1.2)
DebugMessage:  Presentation Interval: Immediate.
DebugMessage:  Back Buffer Bit Depth: X8R8G8B8.
DebugMessage:  32-bit z-buffer using 24-bits for the depth channel and 8-bits for the stencil channel.
DebugMessage:  ** Checking Direct3D 9 Device Capabilities ************************************
DebugMessage:  A full-color cursor is supported in hardware at high resolution modes.
DebugMessage:  Bump mapping is supported.
Debug Message:  Device is now ready
Debug Message:  GFX-THREAD: DISABLED
DebugMessage:  Border size reported as 6 by 29
DebugMessage:  Shell initialization complete
DebugMessage:  Elemental: Legendary Heroes is activated.
DebugMessage:  ***** Initializing Game *****
DebugMessage:  Loaded font Arial-13
DebugMessage:  Loaded font Trajan Pro_lu-16
DebugMessage:  Loaded font Trajan Pro_lu-13
DebugMessage:  Timer Frequency is 0 310fff
DebugMessage:  Initializing sound card.
DebugMessage:  initailizing bink
DebugMessage:  Failed to open digitial driver.
DebugMessage:  waveOutOpen() failed.
DebugMessage:  Error initializing BinkSound.
DebugMessage: 
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\Mods\Screens\*.dxpack
DebugMessage:  No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\Data\English\\Scenarios\*.bik
DebugMessage:  No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\Data\English\\Scenarios\LHScenario\*.bik
DebugMessage:  No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\Data\English\\Scenarios\LHScenario\Maps\*.bik
DebugMessage:  No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\Data\English\\Scenarios\LHScenario\Shadows\*.bik
DebugMessage:  No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\Data\English\\Scenarios\LHTutorial\*.bik
DebugMessage:  No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\Data\English\\Scenarios\LHTutorial\Maps\*.bik
DebugMessage:  Create anchor mwin
DebugMessage:  Load texture atlas.
DebugMessage:  InitializeWorld
DebugMessage:  Loaded font Tahoma-13Bold
DebugMessage:  Loaded font Trajan Pro-17Bold
DebugMessage:  Loaded font Trajan Pro-21Bold
DebugMessage:  Loaded font Trajan Pro-37Bold
DebugMessage:  Loaded font Tahoma-32Bold
Debug Message:  Attempting to allocate memory of size: 53477376 bytes
Debug Message:  Allocation successful
DebugMessage:  Create popup manager.
DebugMessage:  InitializeMWinStripEngine
DebugMessage:  InitializeMWinDeferredTextRenderer
DebugMessage:  Initialize effect system.
DebugMessage:  InitializeSpellRepository
DebugMessage:  InitializeTriggerManager
DebugMessage:  InitializeMusicLayerGroupManager
DebugMessage:  Loaded font Tahoma-16Bold
DebugMessage:  Loaded font Trajan Pro-19Bold
DebugMessage:  Loaded font Trajan Pro-16Bold
Debug Message:  Total objects deleted: 1
Debug Message:  Attempting to allocate memory of size: 53477376 bytes
Debug Message:  Allocation successful
Debug Message:  UnzipHelper attempting to read file with uncompressed size of 46418979
Debug Message:  Total objects deleted: 0
DebugMessage:  Begin LoadCoreXMLData3
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\Items\*.xml
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\Stamps\*.xml
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\Tiles\*.xml
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\Tiles\Shadows\*.xml
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\RaceTypes\*.xml
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\Effects\*.xml
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\Quests\*.xml
DebugMessage:  LoadCoreXMLData finished 3
Debug Message:  MapManager registered 11 files on disk
Debug Message:  MapManager registered 80 files on disk
DebugMessage:  No files found matching mask Data\Maps\Campaigns\*.xml
Debug Message:  MapManager registered 0 files on disk
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\Maps\*.xml
Debug Message:  MapManager registered 0 files on disk
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\Maps\TacticalMaps\*.xml
Debug Message:  MapManager registered 0 files on disk
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\Mods\Data\Maps\*.xml
Debug Message:  MapManager registered 0 files on disk
DebugMessage:  No files found matching mask C:\Users\franky\Documents\My Games\LegendaryHeroes\Mods\Data\Maps\Tactical\*.xml
Debug Message:  MapManager registered 0 files on disk
DebugMessage:  LoadCoreXMLData finished
DebugMessage:  Create setup screens.
DebugMessage:  Loaded font Segoe UI Semibold-13Bold
DebugMessage:  Loaded font Trajan Pro-32Bold
DebugMessage:  Loaded font Trajan Pro-24Bold
DebugMessage:  Loaded font Tahoma-11Bold
DebugMessage:  Loaded font Arial-11
DebugMessage:  Loaded font Tahoma-19Bold
DebugMessage:  Loaded font Segoe UI Semibold-17Bold
DebugMessage:  Loaded font Segoe UI Semibold-16Bold
DebugMessage:  Loaded font Segoe UI Semibold-11Bold
DebugMessage:  Loaded font Tahoma-15Bold
DebugMessage:  Loaded font BankGothic Md BT-12
DebugMessage:  No string tables in C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\Data\English\*.tips
DebugMessage:  Set mouse.
DebugMessage:  Set update timer.

Reason for Karma (Optional)
Successfully updated karma reason!
lordfrank
kryo
Join Date 05/2003
+458
Reply #3 July 2, 2013 6:36:29 PM
from Stardock ForumsStardock Forums

There's no abnormal termination in evidence there (set update timer is the last thing that will appear before the main menu). But this may be relevant:

DebugMessage:  Initializing sound card.
DebugMessage:  initailizing bink
DebugMessage:  Failed to open digitial driver.
DebugMessage:  waveOutOpen() failed.
DebugMessage:  Error initializing BinkSound.

The sound driver section is blank as well. Does this system have (correct) sound drivers installed?

If installing/reinstalling the appropriate drivers doesn't help, please contact support@stardock.com directly to investigate further.

Reason for Karma (Optional)
Successfully updated karma reason!
lordfrank
lordfrank
Join Date 11/2008
0
Reply #4 July 3, 2013 5:39:39 AM
from Elemental ForumsElemental Forums

Its a new computer so guess would have to check its sound drivers (possibly graphic card ones too?) are up to date.

 

Cheers for the help, will see if it fixes ^^

Reason for Karma (Optional)
Successfully updated karma reason!
lordfrank
lordfrank
Join Date 11/2008
0
Reply #5 July 4, 2013 8:46:56 AM
from Elemental ForumsElemental Forums

I can confirm that microsofts high defition audio device is up to date driver wise, so dunno what to do next.

 

Quoting kryo,
reply 3

If installing/reinstalling the appropriate drivers doesn't help, please contact support@stardock.com directly to investigate further.

Im not fond of this approach as in my past experience contacting support in a non public setting doesnt get results... But unless you have other ideas i guess i got no choice

 

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v        Server Load Time:   Page Render Time: