Not sure I can help here, let me try.
I pre-order WOM in 2010 because I remember a game when I was a kid that that game really giving so much fun - MOM.
and it WOM turn out to be the disaster that everyone knows.
Consider this if you are a Dev one day,
1)Stardock's responsibility - They hired additional talents and spent 2 years to make a free replacement - I personally think that act alone is responsible enough and quite a big financial decision they make to consider, they even talk about free expansion to FE, what else we want?
2) Game personality - I personally have some level of excitement MOM that no games come close (even AOW:SM), but I realized that is my personal taste. Fyi - I have friends insist HoMM is better than all these in TBS...lol, and my nephew only play games like "angry birds" etc. I am not sure if there is one 4X Game play that suit every single player that Stardock can make? - Saying i want "XYZ" to be put into the game might be too demanding, unless I am the only customer. For this the game is made to be very easily mod-able.
3) Our Purchase Decision - I personally think everyone makes mistakes in purchase in life - who don't?, but we are the one who agree to buy. Stardock only guarantee to make the game to the best of their ability and provide a copy to us (taking inspiration from MOM). They do not gurantee it is the fun one tailor made to me alone.
Just my opinion hope, it helps.