Pre-Ordered WoM from Best Buy

By on October 26, 2012 6:29:15 PM from Elemental Forums Elemental Forums

itzgettingugly

Join Date 05/2009
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I PRE-ORDERED this game from best buy, mainly because I wanted the Best Buy exclusive Pre-Order content. I got the game, realized how terrible it was and uninstalled the first day. I found out about Fallen Enchantress being given free to those who purchased before a certain date and feel that sicne I pre-ordered (PURCHASED THE GAME BEFORE IT WAS EVEN RELEASED), I am one of those deserving people.

 

I would LOVE to give this franchise another chance. I had HIGH hopes for WoM, and was completely let down. I kept checking back to see if they ever fixed things and apparrently, they just never could. Which is why they started from scratch and recreated another game.

 

I sent a ticket into stardock support and I think the support agent is confused. He gave me another WoM cd key.

 

I'm pretty sure we (me and the developers at stardock) can both agree that going back and playing Elemental: WoM is NOT worth anyone's time.

 

I'm pretty sure I'm one of the deserving few that should be getting the Elemental: Fallen Enchantress game for free, if not 80% off or so.

 

If Elemental: WoM wasn't such a terrible game and Fallen Enchantress was a new game, sure, I would be down to go and purchase it. 

 

But it's not. It's a remake of a catastrophic failure and that's why they are coming back and hooking up the guys that had faith in the original product, but were let down, the game for free.

 

I sent in pictures of my retail box, which includes pictures of the Best Buy exclusive pre-order content flyer as well as the flyer for Destiny's Embers.

 

It includes pictures of my retail box and the front and back of the game manual, which shows the sticker where my "Elemental BB REG CODE" is located. 

 

Obviously I pre-ordered this game, retail, from best buy and for some reason, I can go to elementalgame.com/bestbuy and it knows that I had activated my best buy exclusive content, but it does not show under games that I purchased Elemental. Possibly because I bought it so long ago (PRE-ORDERED) and the system has been changed since then.

 

I'm not sure. I just want what everyone else who pre-ordered is getting. I just want what is fair. I paid 50$ for this game before it even came out and was extremely let down by the finished product. I see all of these people who bought directly from Stardock are getting Fallen Enchantress for free...

 

What about the people who didn't have a fast enough internet connection to download the game back then and pre-ordered retail?

 

Aren't we deserving as well?

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October 26, 2012 7:28:36 PM from Elemental Forums Elemental Forums

If you registered your game around the time you bought it, you should already have the option to download FE for free.  Otherwise, contact Stardock Support; they're pretty good at getting things straightened up. 

 

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October 26, 2012 7:35:05 PM from Elemental Forums Elemental Forums

Quoting kryo,
You need to have bought the game direct or registered it back in 2010 to be eligible. If you purchased a retail copy and never registered it, support may be able to work something out if you can prove when you purchased it but I wouldn't count on it.

That said, you'll want to email support@stardock.com either way and they should be able to help get the game registered so you can at least download/update WoM.

Found this on the WOM forums. Hope that helps.

 

BTW if you download Stardock Central or Steam you can stream the game in. Just run it before you go to bed. You can continue the download when your not using your computer. 

 

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October 26, 2012 10:09:51 PM from Elemental Forums Elemental Forums

Quoting Emperorjarin,
If you registered your game around the time you bought it, you should already have the option to download FE for free.  Otherwise, contact Stardock Support; they're pretty good at getting things straightened up. 

 

 

Yea, I did... The agent apparently didn't read my issue at all. He gave me another WOM serial number...

 

I could have eleventy billion copies of WOM and build a WOM box fortress out of it and that still wouldn't fix the issue at hand, which is that I pre-ordered this game and I DID register it. I can even go to elementalgame.com/bestbuy and it say's 

 

Thank you for purchasing Elemental: War of Magic from Walmart or Best Buy. Your retailer-specific bonus content will automatically be installed when you update the game via GameStop PC Downloads.


Which back then, it wasn't gamestop. So apparently there is something that was changed. It recognizes that I activated my best buy content but it doesn't recognize that I purchased Elemental: WOM on the stardock site, which makes absolutely no sense. 


They changed something from what it was when I preordered and something obviously got messed up in the process.


It was nice of the guy to give me another serial number for a game that I uninstalled the first day it came out but really, what I'm wanting is the free FE that was promised to everyone. Seems like everyone who ordered online is getting the free FE but the ones that preordered retail versions are not.


I just don't think that is fair and aparrently they are missing something.


I replied back to the email with pictures of my retail box, the game manual, the flyer for the pre-order best buy content and the flyer for the Destiny's Embers book. 


Too bad I probably won't even hear anything until monday.

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October 26, 2012 10:14:22 PM from Elemental Forums Elemental Forums

Well I'm always around.

So when did you buy WOM? 

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October 26, 2012 10:28:17 PM from Elemental Forums Elemental Forums

I pre-ordered it...

 

That's why I got the best buy pre-order bonuses flagged to my account!

 

I would say mid june to early july 2010? I remember counting down the days to release and being dissapointed because Best Buy (at least the one here in my city) didn't do a midnight release.

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October 26, 2012 10:30:14 PM from Elemental Forums Elemental Forums

AH. gotcha.

let me set you up.

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October 26, 2012 10:31:37 PM from Elemental Forums Elemental Forums

You are all set up, sir.

Just go to http://download.stardock.com

 

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October 26, 2012 10:36:25 PM from Elemental Forums Elemental Forums

Quoting Frogboy,
You are all set up, sir.

Just go to http://download.stardock.com

 

Man, that's awesome Brad. The CEO of the company just comped a customer on a Friday night. [e digicons]:')[/e]

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October 26, 2012 10:37:32 PM from Elemental Forums Elemental Forums

The only reason I even found out about the free FE for users was because I found the WOM box in an old box full of old game boxes. I decided HEY!!! Maybe I'll see if they ever fixed the issues with WOM!!! Well then I found out they scrapped it and and made a new game. I then found out that those of us who pre-ordered or bought it at release are getting the remake free!!! I was like OH SNAP! So after digging around and trying to figure out why I never got that "email", I have ended up here, where I am now!!!

 

Here are some pictures of the box and the flyers.

 

 

 

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October 26, 2012 10:39:26 PM from Elemental Forums Elemental Forums

Quoting Frogboy,
You are all set up, sir.

Just go to http://download.stardock.com

 

 

Wow... Thanks bro...

Time to start the download and take a sleeping pill haha!!!!

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October 26, 2012 10:47:10 PM from Elemental Forums Elemental Forums

I haven't seen the name frogboy for so long, since I used to play Demigod RELIGIOUSLY!!!

 

I used to always think "Man, this guy kicks ass!!!"

 

Little did I know that you are the CEO of Stardock!!! 

 

DERP MOMENT!!!

 

Once again, Frogboy kicks ass in a majorly asskickingly way, of kicking ass!!!

 

I'm in shock, never saw this coming! You sir, have become my favorite game maker of all time! 

 

Cheers to any product you ever release in the future. This right here is a shining moment in gaming history.

 

I need to spread word of this because this is unheard of in any industry today, period.

 

If gaming gave out a congressional medal of honor, you would have to buy a second home just to fit all of yours in, I'm sure.

 

Thanks again Frogboy (Rob). I sincerely appreciate this and will NEVER forget it!

 

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October 26, 2012 11:10:27 PM from Elemental Forums Elemental Forums

Thanks for the kind words!

I'll be around all weekend if you have any questions.

 

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