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Corrupt file from download.stardock.com?

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Kamamura_CZ
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #26 October 23, 2012 10:42:51 PM
from Stardock ForumsStardock Forums

Quoting parrottmath,
reply 23
This is actually to help tech support identify whether it is a common problem or maybe something specific to the user. If it is a common error, then there is a error in the program. If it is isolated, then there is a conflict with the users machin
This.

More info is better than no info. Every Time.

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Kamamura_CZ
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #27 October 23, 2012 10:44:55 PM
from Stardock ForumsStardock Forums

Quoting CMarvel,
reply 26
Used SDC. Took a little while to download, but installing now just fine. SD should sticky a note to use SDC or something to make everyone's life easier. 
SDC has it's own peccadilloes.  It's just one *other* option. 
Glad it's working for everyone on this thread though.

Happy gaming! 

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Kamamura_CZ
JaboJoggins
Join Date 08/2010
0
Reply #28 October 23, 2012 10:48:56 PM
from Elemental ForumsElemental Forums

SDC worked for me after one failed direct download.

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Kamamura_CZ
Nakor
Join Date 03/2001
+41 sdemployee
Reply #29 October 24, 2012 2:18:57 PM
from Elemental ForumsElemental Forums

A small Stardock Central update with additional logging for errors has been pushed out. We're putting additional retries into place if it hits a speed bump in the download process, but that's still being tested internally. Best additional suggestion testing here today: exclude the %USERPROFILE%\Downloads\Stardock directory from your anti-virus, or turn the AV off during the download. We've got at least one reproducible test case with file i/o getting blocked by the AV during download.

You can also email kwilas at stardock dot com and I can provide an alternative download in smaller chunks in the meantime.

Kris

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Kamamura_CZ
Nakor
Join Date 03/2001
+41 sdemployee
Reply #30 October 24, 2012 6:46:32 PM
from Elemental ForumsElemental Forums

Based on feedback and error logging on the server, we've put together an updated Stardock Central that should handle some conditions better.

https://stardock.cachefly.net/stardockcentral285-setup.exe

Added checking md5 of chunks after each chunk is written to disk (vs just in memory)
Added retries around the new code path for checking md5 after the chunks were written
Added additional error logging to server (for more verbose reporting of md5 vs file locking timeouts)
Updated file handler to improve compatibility with anti-virus scanning during downloads
Additional retries around in-memory md5 errors
.tmp file directory moved to LOCALAPPDATA\Temp\StardockCentral (to avoid indexing)
Updated error message on some IOException's to suggest temporarily disabling anti-virus

Kris

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Kamamura_CZ
cardinaldirection
Join Date 08/2012
+18
Reply #31 October 24, 2012 6:59:55 PM
from Elemental ForumsElemental Forums

Quoting Nakor,
reply 31

Based on feedback and error logging on the server, we've put together an updated Stardock Central that should handle some conditions better.

https://stardock.cachefly.net/stardockcentral285-setup.exe

*snip

 

This should probably be mentioned on The Fallen Enchantress Support FAQ as well: https://forums.elementalgame.com/433245

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Kamamura_CZ
Nakor
Join Date 03/2001
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Reply #32 October 25, 2012 11:00:03 AM
from Elemental ForumsElemental Forums

The updated Stardock Central has been made live for everyone.

Kris

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Kamamura_CZ
gaping_maw
Join Date 01/2008
0
Reply #33 October 26, 2012 12:20:10 AM
from Elemental ForumsElemental Forums

Normal site failed for me multiple times. trying sdc now (fingers crossed).

 

Edit: SDC download seems to have worked, cheers!

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Kamamura_CZ
natessiow
Join Date 05/2009
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Reply #34 October 27, 2012 9:38:04 AM
from Elemental ForumsElemental Forums

I am facing problem with downloads as well. I have tried using download from the store. All attempts ended with corrupted file with 347MB data been downloaded. I have tried using SDCentral and ended with this error msg at 36% completion.

There is a problem downloading the install file for Elemental: Fallen Enchantress: Error retrieving file due to WebException.

I exited SDCentral and restart the download, it continue from the 36% where it left off. Hope it gets completed.

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Kamamura_CZ
patmcdoug
Join Date 01/2012
0
Reply #35 October 27, 2012 12:17:00 PM
from Stardock ForumsStardock Forums

I've had all sorts of problems and logged a complaint with the support section.  I've installed, and the executable shortcut appears on my desktop.  However, each time I go to play I get an error that the game can't start because dbghelp.dll is missing.  I verified that the dll is where it should be in my Window directory, so I can't figure out why it isn't working.  Now when I go to uninstall to try one again the uninstall fails.  Very, very frustrating to pay good money for a game that won't run!

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Kamamura_CZ
Moloo
Join Date 03/2013
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Reply #36 March 16, 2013 6:05:52 AM
from GalCiv II ForumsGalCiv II Forums

I'm having the "corrupted file" cannot install thing through Stardock Central for patch Ultimate 2.04 with Firefox.
It worked fine for the first patch 1.something.

Hope it works this second time (almost 2 GB at 180KB/s in my part of  the woods) if not I'll try with IE.
Don't want to beat a dead horse (yes, I've read the relevant threads) but standalone patches would be so much more practical in my opinion.

Edit:
can't be through FF if it's through Stardock Central, can it?
and on the Store/My Account/Downloads page there is either the SDC or the entire game (Download+Retail Box) download option.
Would that be the up-to-date patched version? Or I'd have to update it through SDC as well?
Thanks!

Edit2:

it worked this time, but it installed a whole new gamee in a different folder, details in this thread:
https://forums.galciv2.com/441291

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