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Chibiabos
Chibiabos
Join Date 02/2006
+59

[1.00] [Installer] [CRASH]

External Installer has stopped working

October 23, 2012 5:05:47 PM from Elemental ForumsElemental Forums

I deleted the beta installation in \Program Files (x86)\Stardock Games\Fallen Enchantress, and the Fallen Enchantress folder in My games, chose the "Simple" installation but got the following crash:

 

External Installer

External Installer has stopped working.

[Problem details]

Problem signature:

Problem Event Name: BEX
Application Name: install.exe_Microsoft® Visual Studio® 2008
Application Version: 9.0.30729.1
Application Timestamp: 488f1f7a
Fault Module Name: install.exe
Fault Module Version: 9.0.30729.1
Fault Module Timestamp: 488f1f7a
Exception Offset: 0003f014
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 7e02
Additional Information 2: 7e02000cc9a98b1fce2b3132e623d86d
Additional Information 3: bf75
Additional Information 4: bf75b6e0bd8019f4ab260d7d7a8f4225

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Chibiabos
Femmefatal48
Join Date 09/2009
+1
Reply #1 October 23, 2012 5:10:04 PM
from Elemental ForumsElemental Forums


You've got some problems wiht Microsoft Visual Studio 2008 NOT Enchantress. Probably need to run an update on Visual Studio 2008

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Chibiabos
Kamamura_CZ
Join Date 03/2006
+34
Reply #2 October 23, 2012 5:11:20 PM
from Elemental ForumsElemental Forums

Try updating/repairing the 2008 version of .NET. Just a hunch though.

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Chibiabos
Chibiabos
Join Date 02/2006
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Reply #3 October 23, 2012 5:28:30 PM
from Elemental ForumsElemental Forums

I don't even have a "Microsoft Visual Studio 2008" ... I have several Programs And Features listings for "Microsoft Visual C++ Redistributable 2008" and two "Microsoft Visual Studio 2010" (one 'ADO .NET Entity Framework Tools' and one 'Express Prerequisites x64 - ENU'). :/

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Chibiabos
Xuio
Join Date 10/2006
0
Reply #4 October 23, 2012 5:37:17 PM
from Elemental ForumsElemental Forums

I had the same problem, but fortunately installer continue after this "crash" and FE is working ok.

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Chibiabos
BrianLightfoot
Join Date 09/2010
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Reply #5 October 23, 2012 5:50:25 PM
from Elemental ForumsElemental Forums

I had the same error, and as with the previous poster the installation appeared to continue and work.  The installation continued even though I selected the "close program" option.  While downloading I did uninstall FE and deleted every directory I could find called "FallenEnchantress".

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Chibiabos
jel1
Join Date 02/2004
0
Reply #6 October 23, 2012 7:29:17 PM
from Elemental ForumsElemental Forums

Quoting Xuio,
reply 5
I had the same problem, but fortunately installer continue after this "crash" and FE is working ok.
+1

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Chibiabos
Belwolvie
Join Date 04/2009
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Reply #7 October 24, 2012 12:30:45 AM
from Elemental ForumsElemental Forums

Just had exactly the same issue and the Elemental Enchantress installer continued after the Visual Studio 2008 installer crashed, thankfully. I was also in the beta and did a full uninstall and deletion of the User documents data before downloading the install using Stardock Central.

If anyone at Stardock needs any more details, I'll do my best to help.

Chibiabos, I hope you have managed to resolve the issue, my heart goes out to you.

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Chibiabos
Publius of NV
Join Date 08/2002
+231
Reply #8 October 24, 2012 1:00:44 AM
from Elemental ForumsElemental Forums

I used SDC to install on 2 laptops, one Vista, one Win7.  I uninstalled the beta on both before installing.  The Vista install ran into the External Installer crash, but (as for most of you) the installation eventually continued and installed ok.  The Win7 install went cleanly.  I have no idea what the difference could be, I have a lot more stuff installed on my Win7 machine than I do on the Vista one.

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Chibiabos
Belwolvie
Join Date 04/2009
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Reply #9 October 24, 2012 1:16:59 AM
from Elemental ForumsElemental Forums

I'm running on Windows 7 64-bit so it doesn't sound like it's a particular O/S, it may be down to the versions of Visual Studio already installed on the system.

 

Below are the plethora of Visual Studios, etc I have installed mainly thanks to all the Steam stuff I have:

Visual Studio etc versions

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Chibiabos
alaknebs
Join Date 08/2010
+12
Reply #10 October 24, 2012 1:45:22 AM
from Elemental ForumsElemental Forums

yup.. mine crashed. doesn't seem to have done much harm (haven't actually gone beyond the intro/option screen yet.... no time)

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