I couldn't find an option on the survey for me. It's not that I don't like Steam, it's that I LOATHE it.
Don't get me wrong, I love the concept. When people say they like Steam because it puts your games in 1 easy location, helps the publishers/devs, helps indies, etc: I'm all for that. The problem isn't the concept, but Steam itself. It is a particularly terrible implementation of it all.
Take for instance this morning: I still haven't figured out what it was, but Steam refused to load for half of the morning. I had internet, but it would just sit at the "Connecting to steam account" window. Authorization never failed, it just sat there. The result of this? I couldn't play any of those games. Try to launch a game, and it forces Steam to try and load.
Yes, this finally fixed itself and steam is working again: But it is something that NEVER, not once, ever, should have happened. A problem with 1 program, should not cause a problem with dozens of other programs. This isn't the operating system, it's a digital distribution system...that is then denying access to my purchased products.
Imagine buying a car, and in the morning when you go to work you find the engine is sitting in the garage, a man standing over it telling you can not have access to your car because the dealer that originally sold it to you is at home sick.
When you add in Steam using excessive resources, sometimes slow to respond, crashes, etc. The previous problem is greatly compounded.
I have many other issues with Steam as well. Why is it so difficult to stick my games where I want them? I have 4 Hard Drives, with a total of 6 partitions for various things. They hard drives range from a large, but slower bulk storage, to WD Raptors, and even a SSD. While most of my games go on 1 partition, for various reasons others go on other drives. Obviously I am not going to let Steam anywhere near my SSD, largely because of how large my Steam library has unfortunately become. However, I bought the SSD for a reason: Many games see dramatic improvements from it, and I would love to put whatever games I feel like, when I feel like it, onto my SSD. Steam tells me no.
I didn't spend $7,000 I earned in Iraq for some company to tell me how I should use my computer. I'd buy an Apple if I wanted that stupidity. I spent a fortune on my computer so that it could be MY computer. Exactly how I wanted it.
These aren't rare issues either. I run into a problem or annoyance with Steam nearly every single time I try to play a game that uses it. This has been going on for years. Last few days, Steam has been enjoying preventing me from playing my games by forcing me to convert all of the game content on games after I try to launch them. They never asked me if I wanted to convert the games. There is no choice to skip it. It is not possible to play one of these games that need to converted, until after conversion is complete ( short of cracking the game that is. )
The worst part of all is simply being forced to use Steam at all. I loved being able to download games with Impulse...but launch the games freely. Impulse didn't try to get in the way, it was there just to help. I always felt like games I got off Impulse were MY games, not rent-a-games like with Steam, where I have to play by their rules.
Honestly, I probably wouldn't have bought Rebellion if I had noticed that note about requiring Steam. Unfortunately, that is 1 more game stuck to that mess of an obtrusive program. In fact, I would go so far as to label Steam as a Computer Virus.
It's a program that can enter the computer without the users knowledge or authorization ( such as if you buy a game that requires it. This is where I first wound up with it. I bought Dawn of War 2, which I didn't know, but it requires and installs Steam. ), and causes undesired results, or performs undesired tasks.
The worst part is that I know Valve won't ever change any of that. Too many people are willing to blindly look past the problems, and Devs will continue to gladly use the service due to its wide availability and other advantages as mentioned by Frogboy. All the while, us the consumer, will be the ones hurt time and again.