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Why is it taking so long to process my order

By iainparfitt on February 24, 2012 1:46:30 PM from Stardock Forums Stardock Forums

iainparfitt

Join Date 02/2012
0

I placed my order for Object Desktop, Tweak 7 and Objectdock Plus v2 last Saturday. I was advised that it would take up to 2 working days to process the order. Well it's now another weekend and still when I log on it says I have no orders and strangely the shopping cart still says I have 3 items in it despite receiving an order confirming the order and giving me an order number 2171806.

Can someone from Stardock please look into this as I am getting concerned.

Many thanks.

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Reply #76
Zubaz
Join Date 11/2001
+807
Stardock Support
May 9, 2012 8:22:09 PM from WinCustomize Forums WinCustomize Forums

Quoting juliussqlp,
reply 75
Hello, I pre-ordered "fallen enchantress", but I have not received the email mentioned on the confirmation page, and nothing appears in my purchase history. The number of my order is 2209027. Is this normal? 

Thank you,

Jul
Should be fixed now.  Sorry for the delay.

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Reply #77
juliussqlp
Join Date 05/2012
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May 9, 2012 8:27:10 PM from Stardock Forums Stardock Forums

Re-Hello,

All is right now.I'm sorry for this useless post .

Thank you anyway,

Jul

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Reply #78
Zubaz
Join Date 11/2001
+807
Stardock Support
May 9, 2012 8:45:11 PM from WinCustomize Forums WinCustomize Forums

Quoting juliussqlp,
reply 77
Re-Hello,

All is right now.I'm sorry for this useless post .

Thank you anyway,

Jul
Heh.  Yeah . . crazy fortuitous timing, eh?

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Reply #79
gk1911
Join Date 05/2012
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May 12, 2012 9:11:20 PM from Stardock Forums Stardock Forums

Hello, I am having an issue with my Rebellion pre-order. I ordered the game and have a purchase under my bank account but no products listed under registration and no completed orders. How should I proceed?

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Reply #80
Zubaz
Join Date 11/2001
+807
Stardock Support
May 12, 2012 9:46:37 PM from WinCustomize Forums WinCustomize Forums

Quoting gk1911,
reply 79
Hello, I am having an issue with my Rebellion pre-order. I ordered the game and have a purchase under my bank account but no products listed under registration and no completed orders. How should I proceed?
Sorry for the delay.  You order got caught in a manual queue but is handled now. 

If you are still having troubles, holler back.

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Reply #81
Zoldin87
Join Date 05/2012
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May 13, 2012 12:14:36 AM from Stardock Forums Stardock Forums

Sent an Email to sales@stardock.com, no fix as of yet however. Can't wait to try this beta out.

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Reply #82
synera
Join Date 05/2012
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May 13, 2012 3:20:41 AM from Stardock Forums Stardock Forums

Hi all. I order WindowBlinds7 twice, my mistake. Is it possible to refund the second purchase? And i cant
find download link or any info on site about my purchase. Please help.

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Reply #83
Zubaz
Join Date 11/2001
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Stardock Support
May 13, 2012 1:06:32 PM from WinCustomize Forums WinCustomize Forums

Quoting Zoldin87,
reply 81
Sent an Email to sales@stardock.com, no fix as of yet however. Can't wait to try this beta out.
You should be set.

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Reply #84
Zubaz
Join Date 11/2001
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Stardock Support
May 13, 2012 1:08:35 PM from WinCustomize Forums WinCustomize Forums

Quoting synera,
reply 82
Hi all. I order WindowBlinds7 twice, my mistake. Is it possible to refund the second purchase? And i cant
find download link or any info on site about my purchase. Please help.
You should be set too (with only one charge).

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Reply #85
synera
Join Date 05/2012
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May 13, 2012 1:39:01 PM from Stardock Forums Stardock Forums

Thank you very much. Sucessfully download wb7, but cant find any registration info (serial for activation). Serial field in SDC is empty and wb7 want it from me. Sorry for my english...

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Reply #86
christinasanders4
Join Date 04/2012
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May 13, 2012 9:50:46 PM from WinCustomize Forums WinCustomize Forums

Im also having trouble. I ordered the WB sometime on May 11th. I still havnt received any email about my download. Nothing in my purchase history shows up.This is acutally my second attempt of purchasing this item from this site.

Please help!

My order number is 2209652.

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Reply #87
Wizard1956
Join Date 01/2008
+1863
May 13, 2012 10:34:48 PM from WinCustomize Forums WinCustomize Forums

@ synera: Try going here  https://store.stardock.com/login.aspx?ReturnUrl=/myaccount and log on with the same info you used with SDC. You should see your serial number there.

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Reply #88
synera
Join Date 05/2012
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May 13, 2012 10:56:22 PM from Stardock Forums Stardock Forums

Thanx. Now it works)

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Reply #89
Rosco_P
Join Date 07/2009
+191
Stardock Support
May 14, 2012 8:37:47 AM from Stardock Forums Stardock Forums

christinasanders4: I've responded to your support ticket, so we'll finish up there.  Should be able to straighten things out for you.

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Reply #90
christinasanders4
Join Date 04/2012
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May 14, 2012 2:48:45 PM from Stardock Forums Stardock Forums

Thank you! =]

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Reply #91
Zoldin87
Join Date 05/2012
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May 16, 2012 8:14:03 PM from Stardock Forums Stardock Forums

Quoting Zubaz,
reply 83

Quoting Zoldin87, reply 81Sent an Email to sales@stardock.com, no fix as of yet however. Can't wait to try this beta out. You should be set.


Thanks a ton, this game is loads and loads of fun. Now I can't wait for all the non-beta stuff to be rolled out. <

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Reply #92
93jary53
Join Date 05/2012
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May 21, 2012 8:27:24 AM from Stardock Forums Stardock Forums

Quoting vadim_chiriac,
reply 7
I also seem to have a problem with the shop. I preordered Fallen Enchantress, I got an order number and I was informed that I will be sent an email containing the receipt along with the said order number, and that the order itself will be processed later. I understand than processing an order takes some time, but I haven't received any email whatsoever concerning my purchase, and the "Order History" page shows nothing. 

I don't have the order number anymore (I though I would get it by email so I didn't save it) and I would purchase again, but I don't want to be billed twice in case the first purchase was valid. 

Can anyone please check if there are any pending valid orders tied to my account?

Thanks

 

 

 

I have the same problem - I tried re-ordering the item after seing nothing was in the "order history" - page. Please note I obviously only intend of buying one copy of fallen enchantress so I would not like to get billed twice because of this misunderstanding.

Thanks beforehand

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Reply #93
danjal87
Join Date 05/2012
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May 28, 2012 11:12:07 AM from Elemental Forums Elemental Forums

Same as all the above, ordered 2 days back - according to paypal i have paid (or atleast authorized payment which is waiting to be processed)
Games (Elemental War of Magic and Fallen Enchantress) still show in cart and no mail or whatsoever.
Any idea what went wrong?

Thanks in advance.
~Danjal

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Reply #94
Zubaz
Join Date 11/2001
+807
Stardock Support
May 28, 2012 1:47:05 PM from WinCustomize Forums WinCustomize Forums

Quoting danjal87,
reply 93
Same as all the above, ordered 2 days back - according to paypal i have paid (or atleast authorized payment which is waiting to be processed)
Games (Elemental War of Magic and Fallen Enchantress) still show in cart and no mail or whatsoever.
Any idea what went wrong?

Thanks in advance.
~Danjal
You should be all set now.  Sorry for the delay.

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Reply #95
Zubaz
Join Date 11/2001
+807
Stardock Support
May 28, 2012 1:48:10 PM from WinCustomize Forums WinCustomize Forums

Quoting 93jary53,
reply 92
I have the same problem - I tried re-ordering the item after seing nothing was in the "order history" - page. Please note I obviously only intend of buying one copy of fallen enchantress so I would not like to get billed twice because of this misunderstanding.

Thanks beforehand
Just to follow up, we took car e of you last week via the support ticketing system.  If anything is still off, just reply to the ticket.  

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Reply #96
demondragon42
Join Date 05/2012
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May 28, 2012 2:08:57 PM from Stardock Forums Stardock Forums

Hello, I pre-ordered "fallen enchantress", but I have not received the email mentioned on the confirmation page, and nothing appears in my purchase history. I still have the item in my cart but have received an email from paypal saying the purchase went through. Does the processing take longer using paypal for the pre-order purchase?


Thanks for any help you can give.

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Reply #97
Zubaz
Join Date 11/2001
+807
Stardock Support
May 28, 2012 4:56:20 PM from WinCustomize Forums WinCustomize Forums

Quoting demondragon42,
reply 96
Hello, I pre-ordered "fallen enchantress", but I have not received the email mentioned on the confirmation page, and nothing appears in my purchase history. I still have the item in my cart but have received an email from paypal saying the purchase went through. Does the processing take longer using paypal for the pre-order purchase?

Thanks for any help you can give.
You should be set now.  Sorry for the delay.

(Now back to the pool and the beer.)

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Reply #98
Quietman
Join Date 06/2002
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May 29, 2012 5:54:19 AM from Stardock Forums Stardock Forums

Hello!

 

I ordered Object Desktop on Friday and paid with Paypal who have authorised payment. Any chance you could check my order too?

 

Thanks.

 

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Reply #99
Zubaz
Join Date 11/2001
+807
Stardock Support
May 29, 2012 7:36:19 AM from WinCustomize Forums WinCustomize Forums

Quoting Quietman,
reply 98
Hello!

 I ordered Object Desktop on Friday and paid with Paypal who have authorised payment. Any chance you could check my order too?

 Thanks.
There doesn't look to be any issues with your order.  You should be able to get your product at https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products or http://www.stardock.com/stardockcentral/

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Reply #100
Quietman
Join Date 06/2002
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May 29, 2012 7:48:38 AM from Stardock Forums Stardock Forums

Yes it's there now, thank you!

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