How to report an Issue

By on January 19, 2012 4:38:34 PM from Elemental Forums Elemental Forums

Derek Paxton

Join Date 03/2003
+173

We're excited to be able to share the Fallen Enchantress beta with you. We'll be closely monitoring these forums for your feedback as well as bugs. Understand what you saw as a bug, how to reproduce it, and what you were expecting to see helps us identify and track things better.

Fallen Enchantress: Beta FAQ (http://forums.elementalgame.com/415224)

1. When posting to the forums, please preface the Subject line with [BUG], [CRASH], etc.

Where possible, please direct general feedback to the FE beta forum (http://forums.elementalgame.com/forum/1010) and bugs/issues to the FE support forum (http://forums.elementalgame.com/forum/1007). 

2. Please provide your debug.err file. It will always be located in My Documents\My Games\FallenEnchantress and is recreated each time you run the game, so make sure to grab it immediately after experiencing an issue. You can upload it to Pastebin (http://www.pastebin.com) or a similar text hosting service and post the link they provide in your help request thread here on the forums. Please don't post the debug.err's contents straight into a thread, as they're almost invariably long.

3. If you have a crash, please check your ProgramData folder for a zip file which will be named something like FallenEnchantress0_75-2012-01-18T13-57-53-446.zip and post it using Dropbox (http://www.dropbox.com) or a similar service.

Windows 7/Vista: C:\ProgramData\Stardock\Elemental - Fallen Enchantress

Windows XP: C:\Documents and Settings\All Users\Application Data\Stardock\Elemental - Fallen Enchantress 

If you have a save game that reproduces the problem, please upload that as well. Saves can be found in My Documents\My Games\FallenEnchantress\Saves.

4. Please try to give as much detail about the problem when reporting it as possible.  For example, did it just happen immediately following a tactical battle? Was the battle over a city? If you include a save game with your report, how many turns (approximately) will it take to reproduce the error?

Please do not reply to other people's posts with information on a different problem. This will make it more difficult to notice your problem and start the feedback cycle with us. 

Some tips:

1) Make sure you have the most current video drivers possible for your card. 

2) If you notice tags in the text that haven't been replaced, or String not found, make sure that you backup your debug.err because the debug.err gets overwritten every time you start Elemental.

3) If you can't get the game to run at all (vs in-game bugs/feedback), you can send an email to support@stardock.com. Please use the forums for general bug reports and feedback, not the support email.

 

Update: When reporting any issue, please let us know what version of the game you encountered the error on.

 

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January 25, 2012 4:15:10 PM from Elemental Forums Elemental Forums

stupidity of posting deleted.

 

 

 

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January 27, 2012 4:44:17 PM from Elemental Forums Elemental Forums

Once I create a dropbox folder with the crash zip file in it, what do I do with it?  Don't I need an email to 'share' it with?

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January 27, 2012 5:20:57 PM from Elemental Forums Elemental Forums

I think dropbox will give you a link to post.

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March 8, 2012 6:28:18 PM from Elemental Forums Elemental Forums

And... posting this in the correct forum. Woops.

 

-Chris

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March 30, 2012 11:13:17 PM from Elemental Forums Elemental Forums

Game not working. it states login failed missing or stale registry data.

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September 2, 2012 5:27:27 PM from Elemental Forums Elemental Forums

lets say I don't want to make an account for dropbox or other similar services nor post my PC config data on the web.

and the crash happened in game.

can I use the support email instead. attaching the crash zip file and a short explanation about the crash.

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October 1, 2012 11:54:36 AM from Elemental Forums Elemental Forums


I have downloaded and set-up dropbox and loaded debug and save game files into it

 

It now asks me who I want to share it with

 

What Now?

Please advise - Thx

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October 1, 2012 12:20:03 PM from Elemental Forums Elemental Forums

Open your dropbox folder.

Find the file you want to share.

Right click it.

In the menu navigate down to 'Dropbox.'

In the sub-folder, click on 'Copy Public Link.'

Paste that link into the appropriate forum post.

Note: The file needs to be placed in Public folder within Dropbox for this to work properly.

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November 1, 2012 5:51:15 PM from Elemental Forums Elemental Forums

[Bug] I know this has been said but in lvl 1 scenario the arena guy starts overweight. Also this time I got Kuo sian and he start at lvl three so I could give him path of the assassin even though he already had path of the guardian. [Bug?] The darkling camp near kuo sian sometimes doesn't give anything instead of giving me the darkling dagger.

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November 14, 2012 12:57:42 PM from Elemental Forums Elemental Forums

This post should be updated to remove references to the beta, as well as broadened to include a focus not just on crashes, but general info on how bugs/suggestions should be reported.

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March 22, 2013 8:19:46 AM from Elemental Forums Elemental Forums

Could this post be updated and moved into the LH forums, too? It would be helpful for those new to the forum.

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March 30, 2013 12:10:41 PM from Elemental Forums Elemental Forums

Why exactly do I need to get yet another program, from yet another company, to get support for the game I bought from this company?  Seriously guys, my FE on steam keeps crashing within a turn or two of playing the game and it's too frustrating for me to want to follow all these steps and make new accounts elsewhere.  Why can't I just post my problem here and get some sort of help or plug in?

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