The automated ticket form said to expect a response within 48 hours.
I opened ticket #ZLO-822337 EIGHTY SEVEN (87) hours ago and thus far have only received a computer-generated, automated reply on hour #3.
I understand that Stardock telephone service isn't open on the weekends but it might be worth changing your message to 2(or more) Business Days instead of a target Stardock doesn't seem interested in or capable of reaching.
It's completely ludicrous that your customer service is only staffed from 9-4EST because you are a GAMING company and those are BUSINESS hours. You produce an ENTERTAINMENT product that people are *typically* going to try to use during the hours they are NOT working. (I'm not even going to get started on the poor folks who don't live on eastern standard time). Consequently, I would anticipate the majority of issues are going to also appear during during non-business hours.
Judging from the time I've spent on these forums, I'm not the only one with these issues. A suspicious individual might suspect that Stardock isn't really interested in their customers at all and created a token department for the purposes of impressing shareholders or satisfying some legal requirement.
Additionally, it may interest you to know that 48 hours is a ludicrous amount of time for e-mail support anyway. When the majority of people I know send an e-mail they expect, and generally receive, a response within 2-3 HOURS not the 2 days promised. (Which I guess, means that I've just devolved into complaining since Stardock can't even reach the levels they promise to deliver, let alone what consumer expectations might be -- So it's time for me to shut up now).