Yeah, but he tried to contact them over a holiday weekend. You can't expect a lightning quick response. And it was in the middle of said weekend, so there were already days worth of emails to go through. Normally I find SD's response time to be pretty good, but then, I try to avoid contacting them on weekends, holidays, etc.
And it's been just about two weeks. If they don't have the staffing level to respond within two weeks after Thanksgiving, they need to hire more staff.
This is certainly a poor thread title, but there's a legitimate issue buried in there.
But backlogs like this only happen a couple times a year (Thanksgiving, Christmas, maybe a couple three day weekends). 95% of the year they have plenty of staff and get to everyone within a day or two. Hiring extra staff just for those couple weeks doesn't make much sense.
I call bull on this one. Holidays, sales, weekends, the launch of a new game, staff vacations... Stardock's support is often slow and there is a long list of excuses behind each one. The simple fact is there is a legitimate issue in this poorly written complaint, and it should have been addressed awhile ago.
They must like me more than you then
But seriously, I've never had to wait longer than two days for Stardock support. Like I said, though, I avoid contacting them on weekends or holidays. Maybe I'm just lucky, I don't know.
It's also worth mentioning that the OP says he did get a reply from support between the 26th and now, so it was not a two week gap from when he sent it.