Did you install Impulse and double check you could download the digital copy? That will be your first clue as to whether it processed at all. If it does let you, then see if you can get a tracking number. If it doesn't, grab your digital receipt and email Stardock directly. support@stardock.com

Anytime. It looks like a lot of people have had the issue, and Stardock's working hard to replace lost shipments. Honestly it's better this way. You're getting your copy after a good deal of patching, meaning you won't get the initial "OMGWTF" shock if it happens that the day 0 version kills your system like it did mine.

So after you get it don't forget to patch.